Senior Manager Field Service

Senior leader responsible for the national Service and Field Applications organization in Italy, driving exceptional customer support and operational excellence. You will shape the national service strategy, lead a large, geographically dispersed team, and ensure alignment with business priorities and regulatory standards. You’ll partner with Commercial and Sales to enable sustainable growth and strengthen customer relationships. This is a chance to influence transformation and deliver a best-in-class customer experience in a global diagnostics company.

• remote work arrangement
• bonus/incentive pay
• healthcare program
• paid time off
• company car
• pension funds and medical funds

• Lead and develop the national Service and Field Applications teams to ensure consistent execution and high performance across regions
• Drive customer satisfaction, service quality, and base business retention; partner with Commercial and Sales leadership
• Define and execute the national service strategy with clear KPIs, contractual commitments, and productivity targets
• Build capabilities and talent through succession planning, leadership development, and continuous improvement
• Act as a key member of the Italy Leadership Team, guiding strategy and cross-functional collaboration to deliver excellent customer experience

• 10+ years in Medical Diagnostics, Healthcare, Medical Device, or Life Sciences with significant leadership in Field Service and/or Field Applications
• Proven track record in leading managers and dispersed teams, driving operational performance and transformation
• Strong leadership, strategic thinking, stakeholder management, and business acumen; ability to influence senior leaders
• Excellent communication and problem-solving skills; fluent in English; willing to travel up to 50% nationally; valid driver's license

• leadership
• stakeholder management
• communication
• Field Service leadership
• Field Applications
• operational excellence