Claims Assistant

Organizational context: The United Nations Global Service Centre (UNGSC) in Brindisi provides essential Supply Chain, Geospatial, Information, and Telecommunications services to global peacekeeping and special political missions. This Claims Assistant role is situated within the Property Management Unit, Planning and Sourcing Support Section, Supply Chain Service, reporting to the Chief of the Property Management Unit.

Job purpose: The Claims Assistant supports the efficient management of the Claims and Property Survey program at UNGSC, ensuring timely and effective operations. This role serves as the primary administrative and secretariat point for the Local Claims Review Board (CRB) and Local Property and Survey Boards (LPSB). The incumbent prepares and presents cases, provides information, follows up on recommendations, and manages administrative write-off cases, ensuring compliance with UN rules and regulations. The position is crucial for processing and analyzing compensation claims, accident reports, and property damage documentation, facilitating accurate determinations and resolutions.

Responsibilities: The Claims Assistant is responsible for preparing and presenting cases to the LPSB and CRB, providing necessary clarifications, and tracking recommendations. This includes offering administrative support to the CRB Chairperson and disseminating approved recommendations to relevant parties. The role involves preparing and reviewing Administrative Write-off cases, verifying documentation accuracy, and ensuring compliance with UN regulations. Key duties include analyzing compensation claims, managing accident and incident reports, investigating third-party claims arising from traffic accidents or property occupancy, and maintaining contact with insurance companies and relevant offices. The assistant will update databases, arrange site visits for evidence clarification, manage property survey write-off and disposal transactions using ERP systems like Umoja, and prepare statistical reports on claims and write-off cases.

Education: A high school diploma or equivalent is required. A certificate in Property Management, Fixed Asset Management, or data/business analytics is desirable.

Work experience: A minimum of seven years of progressive experience in claims and property survey, legal, or paralegal functions is required. This requirement is reduced to five years for candidates with a first-level university degree. Experience in property write-off and disposal is desirable.

Skills: Professionalism, Communication, Planning & Organizing, Accountability, Claims processing, Property survey procedures, Administrative support, Data management, Report preparation, ERP system usage (e.g., Umoja).

Required languages: English, French