Customer Service - Cashier (Legge 68/99)

Meet the company behind the Z Factor! At ZIM , we believe shipping can be exciting. In a fast-moving industry, we’ve made our mark with a fresh and unique approach; we’re all about our people, and our people are all about the Z Factor.

So, what is our Z Factor? It’s the spirit of Innovation and Togetherness, it’s the Can-Do Approach , the Agility in thought and action, it’s the personal touch with both employees and customers.

Driving Global Trade Forward : Operating globally in over 90 countries, and serving over 32,000 customers in 300 ports worldwide, our differentiated global-niche strategy covers major trade routes with a focus on select markets.

Our mission? To deliver an outstanding customer experience. We’ve blended cutting-edge, data-driven strategies with creative, tailored solutions to keep up with our customers’ evolving needs.

Are you ready to unleash your Z Factor?

Who we are looking for: CUSTOMER SERVICE CASHIER – LEGGE 68/99

The Customer Service Cashier works within the Customer Service Department and supports the smooth execution of customer-facing operational activities related to payments, billing verification and release of shipping documentation. The role ensures accuracy, compliance and timely handling of customer payments and related processes, contributing to a positive customer experience and effective coordination between Customer Service, Sales and Finance functions.

Requirements

Main Job Responsibilities:

• Verify payment status to enable the timely release of shipping documents (e.g. Bill of Lading, Delivery Orders)
• Act as a first point of reference for customers regarding payment confirmation and billing clarification
• Ensure consistency between customer instructions, system data and billing documents
• Support correct handling of demurrage, detention and other shipment-related charges
• Register and update payment-related information accurately within company systems
• Maintain accurate records to support internal checks, audits and reporting activities
• Work closely with Customer Service colleagues, Sales and Finance to resolve operational issues
• Contribute to continuous improvement of customer service and operational processes

Qualifications

• Diploma or Bachelor’s degree in Economics, Accounting, Logistics or related fields
• Experience in shipping, logistics or customer service environments is an advantage
• Good command of both written and spoken English and local languages
• Good knowledge of MS Office tools (Excel, Outlook)
• Familiarity with ERP systems (e.g. SAP) is a plus
• Ability to work with operational data and documentation
• Good communication skills, attention to detail and accuracy, customer-oriented mindset
• Ability to work in a structured and fast-paced, team-oriented environment

Job Location: Genova, Italia

Contract Type: Full time, Permanent/Temporary based on candidate’s experience. Hybrid working arrangement up to 20% of the time.

In line with the regulations on targeted employment, this position is reserved for candidates who meet the requirements set out by Law 68/99.

Equal Opportunity Statement

ZIM is proud and committed to providing equal employment opportunities to all qualified individuals regardless of race, color, religion, sexual orientation, citizenship, nationality, disability, veteran status, or any other aspects protected by law. In addition, ZIM provides accommodation to individuals with disabilities or special needs.