Product Support Specialist, Joint Replacement - Triveneto

You will provide field-based support for Stryker Joint Replacement products, including MAKO robotics, to ensure procedural excellence. Work closely with the local sales team to coordinate training and events while handling day-to-day business support to deliver exceptional service. The role spans theatre and clinical environments across North Italy, with substantial travel, and involves training, product trials, and inventory oversight. You will be part of a cross-functional team focused on customer success and clinical outcomes, within a leading medical technologies company.

• Company Car
• MAKO Product Training program
• Flat hierarchies
• Career development opportunities
• Team spirit and engagement
• Competitive salary

• Support existing and new customers in theatre and clinical settings
• Provide MAKO robotic and manual joint replacement procedure support
• Deliver training on Stryker products to theatre and HCP staff
• Collaborate with Regional Sales Manager and regional team to maintain best-in-class service
• Audit theatre stock and manage consignment inventory
• Understand clinical applications to offer optimal solutions
• Conduct product trials and evaluations when required
• Organize and conduct training workshops and events
• Communicate product features and clinical applications
• Maintain basic business plan with daily/weekly/monthly objectives
• Develop understanding of local healthcare environment and regional strategy
• Follow directions from Regional Sales Manager
• Appear for on-site meetings and travel extensively
• Demonstrate ethics and professional integrity
• Identify customer needs and liaise with sales to introduce new products

• Bachelor’s degree in engineering, healthcare or related field
• Minimum 3 years of healthcare experience
• Native or C2 Italian and advanced English (C1)
• Strong knowledge of the healthcare industry
• Desirable: experience with implants, OR experience, tender experience in regulated environments
• MBA or Master’s degree (preferred)

• customer-focus
• integrity
• team collaboration
• MAKO robotic system knowledge
• joint replacement implants knowledge
• theatre and OR procedures familiarity