Technical Support Specialist

Masimo, a Danaher operating company, seeks a Technical Support Specialist in Milan to provide first- and second-level technical support to customers and end users. The role involves responding to support requests, documenting issues, coordinating repairs, and collaborating with sales and product teams to ensure customer satisfaction.

Responsibilities

• Receive and respond to technical support requests via telephone and email
• Document product complaints and failures, initiate repairs or replacements
• Act as customer advocate for service matters and follow issues to closure
• Provide technical support to sales team and communicate field feedback to product marketing
• Maintain troubleshooting knowledge, review documentation, and improve support processes

Requirements

• 1-2 years of customer service or technical support experience
• Hands-on technical skills with demonstrated accuracy in detailed technical work
• Proficiency with PC-based systems and applications
• Fluent in Italian and English with strong written and verbal communication
• Ability to work rotating after-hours on-call schedule
• Valid driver's license with acceptable driving record
• Medical device or healthcare industry technical support experience (preferred)

Compensation: €28,000 - €36,000 gross annual salary; eligible for bonus