Reverse Processing Team Leader

About Us JINGDONG Logistics (JD Logistics) is the logistics arm of and one of the world's leading technology-driven supply chain solutions providers.brI candidati sono invitati a leggere attentamente tutti gli elementi di questo annuncio. La preghiamo di inviare la sua candidatura tempestivamente.brLeveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience.brOur capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations.brOur mission is simple: to deliver speed, reliability, and operational excellence at every stage of the supply chain.brContext of the Position As part of our strategic international expansion, JD Logistics is establishing its core infrastructure within the Italian market.brThis is a critical greenfield deployment phase, which requires our founding leadership team to manage high operational fluidity, establish local processes from the ground up, and translate centralized global capabilities into localized execution.brThis position is designed for an organized, process-driven frontline operational leader who excels on the warehouse floor.brThe role demands an execution-focused supervisor who can manage teams of returns processing operators, enforce precise product grading criteria, and maintain an organized, clutter-free reverse logistics environment.brThe Mission Core Scope The Mission: Lead, motivate, and direct daily reverse shift operations (returns intake, item inspection, quality grading, and system registration) to ensure returned inventory is processed rapidly and channeled to its next destination with maximum value recovery.brThe Scope: You will take direct, hands-on floor responsibility for the returns processing zone and its personnel, tracking hourly processing throughput, resolving system-status mismatches, and enforcing compliance.brCrucial Expectations Performance Targets To provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 months: Hourly Processing Grading Throughput: Successfully manage shift execution to meet or exceed target metrics for processed return units, keeping returns backlogs and station congestion to an absolute minimum.brGrading Accuracy Quality Control: Enforce strict compliance with our corporate product-grading matrices, ensuring operators correctly identify resellable stock, damaged goods, or warranty items, thereby minimizing inventory errors.brFrontline Labor and Safety Management: Oversee real-time operator allocation across unpacking, inspecting, and repacking stations, tracking attendance, and ensuring full compliance with warehouse safety protocols.brClean-Floor Sorting Discipline: Maintain a highly structured, organized work area, ensuring processed items are structurally segregated, palletized, and routed to the correct destination (put-away, refurbishment, or liquidation) instantly.brPosition Requirements Greenfield Launch Expertise: You must have a verified background of acting as a team leader, returns coordinator, or senior supervisor within a high-volume e-commerce reverse logistics center, returns processing department, or technical refurbishment hub during a site launch or major peak season.brFrontline Floor Mastery: Proven experience leading fast-paced teams of industrial operators (20 workers) and deep familiarity with Warehouse Management Systems (WMS), data logging, item disposition codes, and RF barcode scanning equipment.brLanguage Proficiency: Professional fluency in English and Italian is mandatory to ensure clear operational alignment with international management and fluent direction of local floor staff.brKnowledge of Mandarin is a valuable asset.brOperational Flexibility: High adaptability regarding shift structures and changing operational priorities as inbound returns volumes fluctuate during post-peak cycles.brDiversity Inclusion At JD Logistics, we are committed to building an inclusive workplace where everyone can thrive.brWe are proud to be an Equal Opportunity Employer.brEmployment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law.brReady to Build the Future of Logistics? Take the next step in your career and join one of the world's fastest-growing logistics companies.brApply today and help shape the future of intelligent logistics with JD Logistics. xjncmbx brPlease provide your resume in English.