Junior Digital Service Manager - Supply Chain Solutions

ppAs a Junior IT Service Manager, you act as the main client interface to ensure high-quality support for Logistics Reply’s supply chain solutions. You will handle escalations, produce actionable incident reports, and lead service review meetings with clients and suppliers. You’ll monitor contract performance and help optimize value-added services and renewals based on data. You’ll oversee support teams to meet SLAs and contribute to service improvement initiatives in a dynamic ITIL-aligned environment. This role offers broad visibility across clients and tech, with a strong focus on customer success and transformation in logistics technology. /p ul liServe as the main point of contact for clients to ensure a consistent, high-quality support experience /li liManage escalations and compile clear incident reports using Jira Service Management /li liOrganize and lead Service Review meetings with clients and suppliers /li liMonitor AMS contract performance, identify enhancements, and support renewals based on data /li liOversee first- and second-level support teams ensuring SLA adherence /li liCollaborate on internal initiatives to improve service, client engagement, and operations /li liWork in a ITIL-aligned environment emphasizing ownership, structure, and innovation /li liStrong communication and relationship-building skills with a customer-first mindset /li liAbility to use data and KPIs to drive decisions and support negotiations /li liExcellent academic track record in STEM subjects or Management Engineering /li liExperience in challenging contexts is a plus /li liITIL certifications or strong familiarity with ITIL frameworks are a plus /li liExperience in Supply Chain or Industry 4.0 solutions is a plus /li liWorking knowledge of Atlassian tools, especially Jira and Confluence is a plus /li listrong communication /li lirelationship-building /li liJira /li liConfluence /li /ul pJunior Digital Service Manager - Supply Chain Solutions pisa, toscana, it /p /p #J-18808-Ljbffr