Junior/ Regular HW Customer Care

ppRockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. /p pWe welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us! /p h3Job Description /h3 h3Something about ASEM /h3 pFounded in 1979, ASEM has actively participated in the evolution of digital information technologies and today we operate in the markets of Industrial Automation, Test, Measurement with a complete range of industrial PCs and monitors and a complete range of HMI, control, remote assistance, and Industrial IoT gateways, characterized by our own hardware, firmware, software, mechanical and system design capability. /p pSince 2020 we have been part of the American multinational group Rockwell Automation, a leading player operating in the industrial automation sector with headquarters in Milwaukee, Wisconsin (USA). /p pWe are looking for a Senior Hardware Customer Care Specialist to provide high-level technical support for industrial hardware platforms based on PC x86/x64 and ARM architecture. The role is responsible for managing post-sales customer support activities, troubleshooting hardware issues, and effective resolution of customer requests while collaborating with cross-functional teams. /p pYou will report to the HW Customer Care Manager, and have a hybrid schedule working in Artegna, Italy. /p h3Your Responsibilities: /h3 ul liProvide technical support for hardware platforms based on PC x86/x64 and ARM architecture; /li liDeliver professional post-sales customer support, ensuring customer satisfaction and the timely resolution of technical issues; /li liAnalyze hardware-related problems, identify root causes, and determine appropriate solutions; /li liManage customer support tickets, ensuring accurate documentation, tracking and closure of support cases; /li liCoordinate with internal departments (Repairs, Engineering, Quality, Operations, Production, Sales, and Product Management) to ensure efficient handling of customer requests; /li liIdentify and recommend appropriate spare parts and replacement solutions. /li /ul h3The Essentials - You Will Have: /h3 ul liPrevious experience in the industrial automation sector; /li liAt least 3 years of experience in technical customer support, hardware troubleshooting, or after-sales service; /li liKnowledge of Microsoft Windows and Linux operating systems; /li liKnowledge of computer networks and industrial fieldbus technologies; /li liFamiliarity with CRM and ticketing systems; /li liKnowledge of SAP (preferred); /li liInterpret technical documentation, schematics, and product specifications; /li liCustomer-oriented mindset; /li liExperience documenting customer issues in detail, and reporting skills; /li liExperience handling support requests from a variety of different channels, identify critical issues; /li liTo problem solving and continuous improvement; /li liKnowledge of the English and Italian languages; /li liTeam player with collaboration skills. /li /ul h3What We Offer: /h3 pOur benefits package includes ... /p ul liVolunteer Paid Time off available after 6 months of employment for eligible employees /li liCompany volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. /li liOn-demand digital course library for professional development /li liComprehensive mindfulness programs with a premium membership to Calm /li liEmployee Assistance Program /li liPersonalized wellbeing programs through our OnTrack program /li /ul pThe salary range for this position is between 30.880,00 - 45.000,00 EUR annual, this includes all bonuses. /p pAt Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. /p pLI-Hybrid /p pLI-PM1 /p pRockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office. /p /p #J-18808-Ljbffr