Sales Capabilities Manager

ppAre you passionate about staff development and training? Do you have a knack for transforming sales teams into storytelling ambassadors who can effectively convey value and inspire customers? /p pJoin us in Genoa as a bSales Capabilities Manager /b, where you’ll drive the evolution of our global sales training strategy, empowering Customer Center teams to become true Costa Storytelling Ambassadors and boosting conversion, customer value, and commercial performance. /p h3Live your ambition. Lead with impact /h3 pWe are looking for a Sales Capabilities Manager to join our Sales Capabilities team at the Company’s Headquarter in Genoa – Italy. This is not a standard training role: we are seeking a strategic and forward-thinking leader who will design and orchestrate the global training ecosystem, challenge existing approaches, and elevate the effectiveness of our Cruise Experts across markets. /p pYou will join a dynamic and international environment, where you will lead a multicultural training team across Italian, French, DACH, Spanish, and Brazilian markets, helping to shape the future of our Customer Center sales teams. If you are naturally driven to ask “How can we train better, smarter, and with greater impact?”, this could be the right fit for you. /p pYou will play a key role in supporting Costa’s sales performance growth by increasing awareness, adoption, and storytelling ability of our Unique Selling Propositions (USPs), directly contributing to conversion improvement, customer total value, and revenue growth. /p h3Training Sales Transformation /h3 pYou will contribute to the design and evolution of the global Sales Capabilities strategy, defining innovative training frameworks and methodologies. Acting as a strategic partner to the business, you will ensure alignment cross market between training initiatives, sales objectives, and revenue targets, bringing a proactive and analytical mindset. /p h3Global Training Planning Execution /h3 pYou will plan and supervise cross-market training activities, ensuring coordination, consistency, and timely delivery across all Customer Centers. You will define guidelines and monitor their execution, ensuring harmonization and excellence across markets. /p h3Data-Driven Training Business Alignment /h3 pYou will align training programs with revenue forecasts, booking curves, sales strategies, and market-specific needs. Leveraging data inputs (e.g. customer voice surveys, performance KPIs), you will identify training priorities and ensure that development actions are fully connected to business outcomes. /p h3Performance Monitoring Continuous Improvement /h3 pYou will monitor training effectiveness through structured KPIs (pre/post tests, satisfaction surveys, performance metrics), validating analysis outputs and defining corrective actions. You will drive continuous improvement of training paths, enhancing both efficiency and commercial impact. /p h3Stakeholder Collaboration Leadership /h3 pYou will collaborate closely with Team Leaders, Managers, and international stakeholders, ensuring alignment on training goals and quality standards. You will inspire and guide your team of trainers, fostering engagement and excellence across locations, while sharing best practices globally. /p h3Tools, Platforms Innovation /h3 pYou will contribute to the design and rollout of innovative training solutions, including the development of e-learning platforms from scratch. You will define training paths, KPIs, and measurement frameworks, and leverage advanced tools (e.g. Power BI dashboards) to translate data into clear strategic insights. /p h3What makes you unique /h3 ul li10 years of experience managing international training teams in a global company, supported by a strong academic background in Economics, Business Administration, Management Engineering, Marketing, or Communication. /li liProven experience in designing global training strategies and managing cross-market training execution. /li liStrong analytical mindset, with experience in data analysis, survey interpretation (e.g. customer voice), and KPI monitoring. /li liExperience in building e-learning platforms from scratch, including training path design and performance measurement frameworks. /li liAdvanced proficiency in Excel, PowerPoint; knowledge of Power BI (especially dashboard briefing and insight interpretation) is highly preferred. /li liFamiliarity with AI tools (Copilot, ChatGPT, Gemini). /li liExcellent communication and storytelling skills, with the ability to inspire and engage diverse audiences. /li liFluency in Italian and English; knowledge of German, French, or Spanish is a strong plus. /li liA proactive, resilient, and impactful leadership style, with the ability to challenge the status quo and drive innovation. /li liWillingness to travel /li /ul h3Benefits That Matter /h3 pEnjoy daily meal vouchers, exclusive discounts, and access to our platform for sports, travel, and cultural perks. We also provide free medical insurance and additional welfare benefits for you and your family. /p h3Lifestyle Family Care /h3 pCelebrate life’s milestones with special gifts, enjoy discounts on cruises and onboard services, and benefit from convenient solutions like Amazon Hub Lockers in our Genoa offices. /p h3Growth Engagement /h3 pWe invest in your development through tailored learning programs, volunteering opportunities, and wellbeing initiatives. Our loyalty program and community events make Costa not just a workplace but a place to belong. /p h3Your Employment /h3 pOpen-term, full-time, hybrid. /p /p #J-18808-Ljbffr