PRADA Retail Transformation Business Process Owner

Job Purpose

Support the WW Store Operations area with a focus on managing retail transformation initiatives, particularly the transition to the new SAP S/4HANA system. This includes rethinking all retail store back‑office and HQ processes with a “greenfield” approach, aimed at defining a global template across brands and countries, while working in close collaboration with Finance, IT, and Distribution/Supply Chain functions.

Responsibilities

• Actively contribute to the Retail and Finance Transformation project, providing a proactive approach and bringing forward ideas and improvement insights;
• Participate in detailed analysis activities of retail processes (store back office and HQ), as well as Finance and Distribution processes;
• Collaborate in designing To-Be processes, identifying opportunities for improvement and optimization from a process, organizational, and systems perspective;
• Translate business needs into functional requirements for system implementation;
• Ensure proper implementation of the defined functional requirements;
• Support Retail Key Users during User Acceptance Testing (UAT) activities and actively participate in them;
• Act as Business Project Owner for the Retail area, coordinating Key Users’ involvement across project phases and ensuring an effective transition (roll‑out) from legacy to the new system;
• Serve as a point of contact both within the WW Store Operations team and with IT and external consulting firms;
• Proactively address and mitigate potential risks and conflicts that could impact project success;
• Contribute to the definition of the change management program, acting as a sponsor and ensuring alignment from an operational and business process perspective;
• Manage, support, and oversee global training sessions for the Retail area;
• Provide support to all stakeholders during go‑live and post go‑live phases

Knowledge and Skills

• Master’s degree, preferably in scientific, economic, or language‑related fields;
• Proven project experience, preferably in an international environment;
• Results‑oriented mindset and ability to work towards objectives;
• Ability to learn quickly and operate in a dynamic, agile environment;
• Strong knowledge of retail processes (both store and HQ), along with understanding of distribution/supply chain processes and solid awareness of financial impacts;
• Excellent communication, presentation, and public speaking skills, with the ability to manage relationships with stakeholders at different levels of seniority and backgrounds;
• Strong problem‑solving, solution‑oriented thinking, and time‑management skills;
• Ability to manage and coordinate both internal and external resources;
• Team player, comfortable working in multicultural environments;
• Strong analytical skills;
• Fluent in Italian and English;
• Willingness to travel.

EEO Statement

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.