Service Operations Dispatcher - Contract & Non-Contract

ph3Service Operations Dispatcher - Contract Non-Contract /h3 pSalary: €25,037 - 37,556 yearly /p pAzienda: Vertiv Group /p pTipo Lavoro: Full Time /p pItaly /p pVertiv is looking for a Service Operation Planner to join our team in Italy, Bologna or Padua. /p h31. Service Planning Execution /h3 ul liSchedule and dispatch Customer Engineers and subcontractors for Preventive Maintenance visits and Non-Contract jobs /li liOptimize logistics, minimize costs, and maximize productivity while maintaining service level commitments /li liProcess new Non-Contract orders and manage Preventive Maintenance schedules according to contract requirements and customer preferences /li liEnsure fair workload distribution and meet efficiency, productivity, and overtime targets /li /ul h32. Customer Relationship Management /h3 ul liCommunicate and confirm service dates with customers for centralized planning accounts /li liMaintain ongoing dialogue with customers to understand their scheduling preferences /li liRespond to customer and engineer calls for queries and task reassignments /li liUpdate customer web portals with required PM visits completion reports and information /li /ul h33. Documentation Compliance /h3 ul liCoordinate with the documentation team to ensure all required paperwork for site access and invoicing /li liEnsure proper use of ERP system and Mobile Field Service tools /li liComply with ITC policy and ensure all trade compliance controls are executed /li liCheck that debriefing information from engineers and subcontractors is complete and accurate. Pay special attention to materials used in each activity to prevent them from remaining in the Customer Engineer's sub-inventory /li /ul h34. Financial Management /h3 ul liUpdate purchase orders for subcontractors according to Company Policies for scheduled Non-Contract activities /li liInvoice non-contract activities to customers following customer requirements and Italian Fiscal law /li liEscalate capacity and material issues to the Customer Engineer Manager and Purchasing Manager /li liSchedule activities to subcontractors with sufficient capacity and capability, choosing the lowest-cost option that can complete the activity within the month /li liResolve customer disputes affecting payment /li /ul h35. Performance Continuous Improvement /h3 ul liAchieve KPI targets for overtime, PM completion, and engineer productivity/efficiency /li liProvide proactive reporting on outstanding PM visits /li liImplement improvement plans in cooperation with the Service Operations Manager and supervisors /li /ul h3Job Requirements /h3 ul liSchool Background: secondary technical school /li liLanguage skills: Native in the local language /li liTechnical / Functional skills: ul liMinimum 5 years working experience (1 for graduates) /li liComputer Literate: All office associated programs, ERP systems /li liAble to manage people and coordinate/run projects /li liWell organized and able to work under pressure /li /ul /li liAttitudes: ul liCustomer service oriented; Telephone skills; ability to organize time /li /ul /li /ul pTime Travel Needed: No Travel /p pThe successful candidate will embrace Vertiv's Core Principals Behaviors to help execute our Strategic Priorities. /p pOur Core Principals: Safety, Integrity, Respect, Teamwork, Diversity Inclusion. /p h3Our Strategic Priorities /h3 pCustomer Focus /p pOperational Excellence High-Performance Culture Innovation /p pFinancial Strength /p h3Our Behaviors /h3 pOwn It /p pAct With Urgency /p pFoster a Customer-First Mindset Think Big and Execute /p pLead by Example /p pDrive Continuous Improvement Learn and Seek Out Development /p pVertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to /p h3Languages /h3 pItalian and English /p h3Full-Time Part-Time Employment /h3 pSALARIED /p pThe anticipated salary range for this role in the Milano, Italy locality is between € 25,037 to €37,556 gross per year (IF ROLE IS NON-EXEMPT: (based on a 40-hour work week))—salary ranges for other geographic localities may vary. Certain roles are eligible for additional benefits. Where applicable, a comprehensive overview of the full benefits package and any additional compensation will be provided during the initial interview. Compensation ranges are determined based on objective, gender-neutral criteria including skills, experience, and job responsibilities. /p h3Informazioni sull'azienda /h3 pVertiv Group /p pVertiv is a global leader in critical digital infrastructure for applications in data centers, communication networks, and commercial and industrial environments. /p /p #J-18808-Ljbffr