Technical Support Agent (Motorcycles)

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers

Job Description

40 hours per week, Monday-Friday
Rome, Italy

Are you passionate about motorcycles and vehicle technology? Do you enjoy solving technical challenges and helping others find effective solutions? MSX has an exciting opportunity for you.

We are looking for a motivated and enthusiastic Technical Support Agent to join our team.

In this role, you will provide technical support, assist with troubleshooting activities, and work closely with dealers to ensure a high level of service and customer satisfaction.

Key responsibilities:

• Provide first-line technical support via phone and ticketing systems
• Assist in diagnosing and resolving technical issues
• Escalate complex cases when necessary and monitor follow-up activities
• Communicate effectively with internal teams and external stakeholders
• Support continuous improvement and knowledge-sharing initiatives
• Participate in technical training and development activities
• Maintain high standards of customer service and technical support

Qualifications

We are looking for a customer-focused individual with strong technical aptitude and a genuine passion for motorcycles.

Requirements:

• Bachelor's Degree in Mechanical Engineering preferred
• Fluent Italian and good English skills (B2 level or above)
• Passion for motorcycles and vehicle technology
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal abilities
• Ability to work effectively both independently and within a team
• Good knowledge of Microsoft Office applications
• Strong attention to detail and organizational skills
• Previous experience in technical support, workshop environments, or after-sales services is considered a plus
• Willingness to learn and develop professionally

Junior candidates with a strong technical mindset and enthusiasm for the motorcycle industry are encouraged to apply.

Additional Information

At MSX, we believe in investing in our people and providing opportunities for long-term growth and development.

What we offer:

• Competitive salary package
• Meal vouchers
• Continuous training and professional development
• Career growth opportunities
• International and collaborative working environment
• Supportive team culture
• Exposure to innovative products and technologies

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.