Field Service Engineer - Italy

Location: Italy - Remote (70–75% across Italy; occasional international travel)
Reports To: Director of Global Accounts

Who We Are 
At UE Systems we believe that every person, regardless of their industry, company size, experience, or budget, should have the tools and support to help their facilities operate more efficiently, reliably, and safely. We do this by providing a portfolio of ultrasound solutions designed to be versatile and simple to use. 

Since 1973, we have helped thousands of customers across the world prevent equipment failures, identify energy losses, and return home safe to their families. We are continuing to grow as we build a more disciplined, globally connected operating system to support our customers and our next stage of growth. 

About the Role 
UE Systems is seeking a Field Service Engineer to support the deployment, training, adoption, and ongoing success of UE Systems ultrasound and condition-based monitoring technologies within a major strategic global customer account.  

This remote position is based in Italy and requires regular travel (approximately 70–75%) to customer sites throughout the country, with occasional international travel as needed. 

In this role, you will work directly with maintenance, reliability, operations, and engineering teams to  support implementation, training, coaching, audits, troubleshooting, and the long-term adoption of UE Systems solutions. Through onsite support, technical expertise, and trusted partnerships, you will help customers embed ultrasound technology into daily reliability, maintenance, and lubrication practices. 

The ideal candidate is customer-focused, technically capable, and self-motivated, with the ability to work independently in a remote, field-based role. They are confident leading customer training sessions and technical discussions, possess strong troubleshooting and problem-solving abilities, and communicate effectively with stakeholders at all levels. They enjoy working onsite with customers, building trusted relationships with maintenance, reliability, operations, and engineering teams, understanding operational challenges, and helping customers achieve measurable improvements in equipment reliability and maintenance performance. 

Our People 
They Own Their Day: We do not micro-manage. Our team understands the outcome, makes disciplined decisions, and communicates early when priorities, risks, or constraints change.

They Believe in a Team Approach: No one is expected to be a master of everything. We rely on each other, bring different strengths to the table, and build better systems together.

They Always Look Through a Customer Lens: Every process we build should make it easier to serve the customer accurately, reliably, and on time.

Your Impact 

• Support implementation of UE Systems technologies across customer sites in Italy. 
• Deliver onsite training, coaching, and technical support to maintenance reliability, and operations teams. 
• Conduct site assessments, program audits, and follow-up visits to support adoption and customer success. 
• Help customers apply ultrasound technology for predictive maintenance, reliability improvement, and condition-based lubrication.  
• Troubleshoot technical and application issues related to UE Systems products and software. 
• Build strong relationships with site-level teams, regional stakeholders, and internal UE Systems colleagues. 
• Provide feedback, reporting, and practical recommendations to improve customer adoption, program maturity, and overall reliability performance. 
• Work closely with internal UE Systems teams, including Global Accounts, Technical Support, Customer Success, and Sales, to ensure an exceptional customer experience.  
• Manage travel schedules, customer priorities, and administrative responsibilities while working independently in a remote field-based role. 
• Document customer activities, recommendations, and follow-up actions using company CRM. 

Your Experience 

• 3+ years experience in reliability, maintenance, technical field service,  or a similar technical customer-facing role. 
• Hands-on experience working with rotating equipment, industrial machinery, or manufacturing processes. 
• Experience delivering technical support, training, or consulting directly at customer sites. 
• Experience delivering technical presentations, workshops, or training sessions to customer groups. 
• Experience supporting enterprise or multi-site customer accounts. 
• Experience using a CRM system (HubSpot preferred) to document customer interactions, manage activities, and maintain accurate customer records. 
• Valid driver's license and ability to travel extensively throughout Italy. 
• Proficiency with Microsoft Office applications.  
• Fluent in Italian.  
• Professional proficiency in written and verbal English communication skills.  

Nice to Have 

• Experience using ultrasound inspection technologies or other predictive maintenance tools. 
• Degree or technical qualification in engineering, industrial technology, maintenance, or a related discipline. 
• Industry certifications related to reliability or predictive maintenance (e.g., vibration analysis, thermography, lubrication, reliability engineering). 
• Experience working in an international or multicultural business environment. 

Why Join Us? 
We are in the process of radically transforming our business in a way that will redefine our company and our place in the market, making this one of the most exciting times in UE Systems history. There is more opportunity than ever before for our people as we expand our business to become a world-class purpose-driven, digitally-led ultrasound solution provider and we need your help to achieve this.