Specialista Tecnico

As Technical Specialist, you will provide high‑level technical support and troubleshooting to all customers, while generating enthusiasm for Apple products and services. Your goal is to offer impeccable assistance and ensure customers can fully benefit from Apple products.

Key responsibilities include:

• Possess in-depth knowledge of Apple products and services, and the Genius Bar repair procedures, to provide efficient, high‑quality repairs.
• Assist customers who encounter problems with Apple hardware or software, showing attentiveness and empathy, and using all available Apple tools and resources.
• Perform troubleshooting and diagnostics, and resolve support issues for a range of Apple hardware and software products.
• Collaborate with team leaders to identify recurring repair and support problems, ensuring feedback is sent to Apple.
• Offer excellent customer service, understanding customers’ needs, identifying ownership opportunities, recommending products and services, and informing them of relevant purchase options.
• Carry out additional tasks as needed, such as supporting customer‑contact activities, sales initiatives, and behind‑the‑scenes work.
• Contribute to creating an inclusive environment by promoting respect for differences and encouraging a learning mindset.
• Express Apple’s inclusion and diversity values in daily activities.

• Demonstrated technical experience with Apple products and services.
• Ability to follow troubleshooting steps to identify the cause of a technical problem in a customer‑support environment.
• Strong relational skills, managing customer support issues with attention.
• Commitment to continuously deepen knowledge of Apple products, services, and third‑party offerings to enhance the customer experience.
• Capacity to work in a sustained rhythm and balance multiple activities simultaneously.
• Team‑player mindset, sharing responsibilities with colleagues.
• Respect for Apple’s core values, maintaining confidentiality of sensitive or confidential information.
• Curiosity and openness to learning from others, fostering mutual growth.

• Availability to work according to company needs, including night shifts, weekends, and holidays, ensuring punctual and reliable presence in the assigned shift, in accordance with local regulations and any necessary adjustments.
• Proficiency in the local language (written and spoken). Sign language support is a plus.