Help Desk ICT

Are you curious, keen to take on a challenge, join a dynamic company, and have the chance to innovate through your work and skills? Prometeia offers you opportunities for growth and training within a Group of over 1,200 professionals serving more than 500 clients across 20 countries worldwide.

As one of Europe’s leading providers of Enterprise Risk Management and Wealth & Asset Management solutions, Prometeia is seeking a candidate for its Bologna office to join the ICT Department in support of the company’s Help Desk.

MAIN TASKS:

• First-level support for applications and the company’s hardware infrastructure, managing the support service for on-site and off-site staff remotely, and handling the collection of reports, managing IT and telecommunications requests, and resolving related issues.

EDUCATION AND EXPERIENCE:

• Diploma or degree in IT or related technical disciplines
• 1–2 years’ experience in a similar role, preferably in large organisations or consultancy firms
• Good knowledge of English; knowledge of a second foreign language would be an advantage

SOFT SKILLS:

• Excellent diagnostic and problem-solving skills
• Ability to organise one’s own work and manage time
• Ability to work in a team
• Excellent communication and interpersonal skills

WORK LOCATION:

Bologna

WHAT WE OFFER

COMPENSATION, WELFARE & BENEFIT

Our history, as well as our future, is based on the value of our people. Prometeia's biggest investment is in our people, and it concerns every aspect of professional life. We call it "Total Compensation," and it is made of three elements: Compensation, consisting of a fixed and a variable component, a Welfare Plan active since 2015 —we were among the first companies in Italy to introduce it—, and Benefits, including all initiatives for the well-being of our people.

REMOTE WORKING

Flexibility is an intrinsic value of our way of working. In Prometeia, remote working is an organizational method based on trust. It results in benefits in terms of work-life balance, environmental impact, and the optimization of company results through the autonomy and empowerment of people.

PEOPLE PROGRAM

Our evaluation system is based on the full enhancement of our people and on continuous dialogue as a stimulus for regular, mutual professional and personal growth. Within the projects, several moments are dedicated to transparent discussions between managers and team members. This allows for reciprocal and prompt feedback. The process is fully digitalized and aimed at continuously improving the strategic growth of both the individual and the company.

TRAINING

Prometeia means continuous training. We provide an average of 11 days of training per year to our people, in person and online. We pay specific attention to younger colleagues, the protagonists of dedicated growth programs, and to the continuous sharing and internal transfer of know-how and skills. On-the-job training is also important and involves immediate, direct contact with the market.

WIN/WIN POLICY

If you are one of our employees and you recommend a person who is later hired, you are entitled to a financial bonus! This is an important opportunity to contribute to Prometeia's overall growth by attracting recognized market professionals and new tech talent.

We have completely digitalized the management of our physical and virtual environments through the dedicated app Pr(Home)teia. Access to the office, remote working, workstations, meeting rooms, carpooling... everything is just a click away.

COMMUNITY

Our Community is highly diverse, as are the skills of the people who are part of it and share its values, and the individuals and organizations directly or indirectly involved in our activities. Clients, People of the Group, Alumni, Institutions, Academia, and non-profit entities we actively cooperate with are stakeholders who represent great value to us in terms of trust and collaboration.

DIVERSITY

We promote and respect equal opportunities and consider differences as a value. Diversity & Inclusion are fundamental values: from the recruitment phase to everyday life, they are promoted through dedicated training moments to develop individual sensitivities and uniqueness.

IMPACT

We take an active, responsible role in the environment, territories, and communities we operate in. Our Headquarters in Bologna has obtained LEED Gold Certification, one of the highest awards recognizing the building's efficiency in terms of energy and water savings, CO2 emissions reduction, and improvements in the ecological quality of interiors, materials, and resources. In the Sustainability Report, we outline the results achieved within the 17 Sustainable Development Goals (SDGs) of the 2030 Agenda drafted by the UN in 2016, which we have been supporting since 2020.

Any questions?
Get in touch with our team!

WEALTH MANAGEMENT
& FINANCIAL DISTRIBUTION