Chef de Rang | Villa San Michele, a Belmond Hotel

Villa San Michele, a Belmond hotel nestled in the Fiesole hills, overlooking Florence, is seeking a Chef de Rang to join its team. In this role, you will be a key player in delivering extraordinary luxury dining experiences that reflects the unparalleled charm and sophistication of our luxury property.

Primary Responsibilities Include:  

• Operational Excellence: Fulfil the operations of the Food & Beverage outlets according to the Company policies, high standards, and procedures;
• Guest Experience: Monitor all aspects of the customers' experience, from the restaurant layout before they arrive to the service they receive. Act to ensure flawless service and anticipate guests' needs;
• Guest Relations: Establish and maintain good relationships with all guests, handling requests and enquiries with professionalism and courtesy;
• Team Coordination: Coordinate and monitor the Commis de Rang assigned to you, ensuring they deliver high standards of service. 

Requirements

• Effective Communication: Communicate clearly and appropriately (both verbally and non-verbally), positively impacting your role and the business. Use and interpret non-verbal behaviours to enhance understanding;
• Emotional Intelligence: Demonstrate sensitivity to the needs and emotions of guests and colleagues, adjusting your style accordingly. Manage your own emotions in challenging situations;
• Collaboration: Work willingly as a team player. Share information and skills and actively seek and provide feedback;
• Drive Results: Provide genuine and consistent high levels of service by anticipating and exceeding the expectations of guests and colleagues. Show a can-do attitude and a sense of urgency in taking ownership of tasks and responsibilities;
• Adaptability: Identify when a different approach is needed and offer solutions. Be open to trying and adopting new ways of doing things. Think before acting;
• Global Perspective: Treat everyone with respect and inclusiveness regardless of position, level, or background

Benefits

• Seasonal contract (CCNL for Tourism - Federalberghi);
• Company welfare program;
• Performance bonus upon achieving the hotel's predetermined quality objectives;
• Life insurance;
• Extensive training program, both in-person and via online platform and app;
• Participation in Belmond programs dedicated to its staff, such as Belmond Discovering, which offers F&B discounts and complimentary stays at other group properties upon reaching a minimum tenure.

About Us

Villa San Michele, a Belmond Hotel, is a magnificent Renaissance masterpiece overlooking Florence. With unparalleled views, terraced gardens, and a facade designed by the School of Michelangelo, it is a work of art inside and out. An ideal retreat after an intense day exploring the capital of the Renaissance and its Tuscan surroundings, the Villa is also the perfect setting for unforgettable events, offering sumptuous rooms and refined creative cuisine at La Loggia.

The Belmond & LVMH Family:

Villa San Michele is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains, and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.