Senior Account Manager - Milan

About us

Simundia is a leading digital coaching platform dedicated to making high-quality coaching accessible to everyone within organizations.

Through our Situational Coaching® approach, we help employees turn real workplace challenges into opportunities for growth. Our platform connects employees with professional coaches through personalized video coaching sessions, supported by practical resources and digital tools designed to reinforce learning and encourage lasting behavioral change.

We work with large international organizations across industries and geographies, delivering scalable coaching programs in multiple languages and adapting our approach to each client’s specific business and people-development needs.

Our mission is simple: to democratize coaching in the workplace and make professional development concrete, accessible and impactful.

From leadership development and management skills to communication, collaboration and individual performance, Simundia helps organizations develop the skills their people need to thrive in an evolving world of work.

Your role

Your goal will be to contribute to Simundia’s growth by managing and developing our key client accounts in the Italian market. You will build strong, long‑term relationships with clients, understand their business and people‑development needs, identify opportunities to expand our collaboration, and ensure they get maximum value from Simundia’s coaching solutions. You will work closely with the Italian Team and the wider International Team, collaborating across Sales, Customer Success, Marketing and Product to deliver an excellent client experience and drive account growth. This role will be both strategic and hands‑on, giving you the opportunity to have a tangible impact on client satisfaction, retention and revenue growth, while working in an international, fast‑paced and entrepreneurial environment.

Your responsibilities

• Manage and develop a portfolio of strategic enterprise accounts , building trusted relationships with HR leaders, executives and other key stakeholders.

• Own the client relationship throughout the account lifecycle , from onboarding and program launch to renewal, expansion and long‑term partnership.

• Understand client needs and business challenges and translate them into relevant coaching solutions and account strategies.

• Identify and develop growth opportunities within existing accounts, including upselling, cross‑selling and expanding programs across teams, populations or geographies.

• Conduct regular business reviews and client meetings , presenting results, gathering feedback and identifying opportunities for further collaboration.

• Manage commercial discussions and negotiations with key stakeholders, working closely with internal teams through to renewal or expansion.

• Coordinate cross‑functional teams to ensure smooth execution of client projects and a high‑quality customer experience.

• Organize and participate in client events, workshops and other strategic initiatives to strengthen relationships and identify new opportunities.

• Monitor account performance and key metrics , working closely to the CSM of the project, using data and client feedback to define priorities and improve account strategies.

• Be proactive in identifying new ways to create value for clients , contributing to the development of account management processes, sales methods and product offerings.

• Collaborate with the international team , sharing best practices, client insights and case studies while maintaining a global perspective.

• Contribute occasionally to cross‑functional projects related to product development, offer development, customer experience and go‑to‑market initiatives.

Who you are ?

• You have 5–7 years of professional experience in an Account Management and/or Sales role.

• You have excellent communication and interpersonal skills , with the ability to understand client needs, build strong relationships and influence decision‑makers.

• You are strongly motivated by our mission to democratize coaching and are eager to contribute to Simundia’s growth in Italy.

• You are curious, adaptable and eager to learn , with a strong openness to feedback and continuous improvement.

• You have an entrepreneurial mindset , are proactive and take ownership of your responsibilities and projects.

• You are comfortable managing complex sales and account management cycles , including working with senior‑level stakeholders.

• You are a collaborative team player who enjoys challenges and thrives in a fast‑paced environment.

• You are eager to work in an international environment and open to work in cross functions projects, with availability to travel

• Italian: Primary speaker

• English: Fluent

• French : is a plus

Benefits

• Coaching sessions offered to all employees to help them develop their soft skills on a daily basis!

• An internal culture of ownership, aimed at enabling everyone to grow and take initiative. Workshops organized internally to highlight teams and everyone’s achievements.

• Meal vouchers.

• RAL 40,000€ - 60,000€ + variable (depending on the seniority)