Customer support representative

Job Duties and Responsibilities

• Respond promptly and professionally to customer inquiries via email, phone, and other communication channels.
• Provide accurate information regarding products, services, and order status.
• Manage and resolve customer complaints and issues in a timely manner.
• Coordinate with internal departments (Sales, Logistics, Quality, Engineering) to ensure customer needs are met.
• Process orders, returns, and replacements according to company policies.
• Handle invoicing activities and ensure accurate billing for customer orders.
• Manage shipping processes for intra-EU and extra-EU deliveries, ensuring compliance with customs and regulatory requirements.
• Monitor and follow up on open cases to ensure resolution and customer satisfaction.
• Identify opportunities to improve processes and enhance the customer experience.

Education and Qualifications

• High school diploma or equivalent; a degree in Business Administration or related field is a plus.
• Proven experience in customer service or a similar role.
• Excellent verbal and written communication skills in English.
• Strong problem-solving and organizational skills.
• Proficiency in MS Office suite.
• Ability to work in a fast-paced environment and manage multiple priorities

Skills and Competencies

• Customer-oriented mindset with a focus on delivering high-quality service.
• Team player with strong interpersonal skills.
• Attention to detail and accuracy.
• Adaptability and resilience under pressure

Join our team of 28,000 problem solvers who are fostering a culture of innovation by leveraging the diverse perspectives of our global team. We believe in facing challenges head-on by finding opportunity and uncovering possibility, where roadblocks and barriers become targets instead of obstacles. We are One Dana with limitless opportunity.