Workplace Operations Specialist

MSC Mediterranean Shipping Company is a global business engaged in the shipping sector. Present in 155 countries, MSC facilitates international trade between the world’s major economies, and among emerging markets across all continents. Headquartered in Geneva, Switzerland, since 1978, MSC is a privately-owned organisation driven by the Aponte family. Today, we continue to focus on caring for customers, employees and the environment.

From a one-vessel operation to a globally respected business we have an unfaltering commitment to people that have passion, creativity and willing to make a change.

MSC Technology Italy is the first division located in the national territory, complementing existing offices in Geneva (the Group's headquarters), Warren (New Jersey, USA), and Chennai (India).

MSC Technology embodies Passion and a commitment to Continuous Evolution, strongly believing in Equal Opportunities and Caring for its People—ultimately fostering a sense of Family within the Company.

With over 3,000 employees, our Technology Department plays a pivotal role in driving business growth and elevating the quality standards across our functional lines.

Working within an international office and engaging in cross-country collaboration offers the opportunity to connect with individuals boasting diverse technical skills, backgrounds, cultures, and professional experiences. International travel not only enriches your understanding of business and languages within the ICT realm but also provides avenues for personal and professional growth.

In 2020, MSC Technology Italy was established as a technological division of MSC with the goal of creating a Center of Excellence to support the MSC Group's business.

Do you recognize yourself? Then come work with us and be part of MSC’s family!

Posizione:

Global Workplace Operations Specialist

Position

MSC Technology is looking for an experienced Global Workplace Operations Specialist to join its Global IT Workplace Operations team in Chennai, India.

Reporting to the Modern Workplace Coordinator, the successful candidate will be responsible for supporting and operating the company’s global workplace environment, ensuring effective incident resolution, application support, endpoint management, and a high-quality end-user experience.

The role will act as an escalation point for Local IT teams and the Global Service Desk, working closely with Global Workplace Subject Matter Experts (SMEs) and external technology vendors to troubleshoot complex issues, support application releases and changes, and continuously improve workplace services.

This role is ideal for professionals with a strong background in end-user computing and workplace technologies, strong troubleshooting capabilities, a service-oriented mindset, and a passion for technology and continuous improvement.

Reporting Line

• Hierarchical: Modern Workplace Coordinator

Key Responsibilities

• Provide operational support for the global workplace environment, including Microsoft Windows 11, Microsoft 365, Citrix, Printix, PCs, peripherals, and mobile devices.

• Resolve incidents escalated by Local IT teams and the Global Service Desk, independently troubleshooting hardware, software, operating system, and application-related issues.

• Track incidents and service requests through resolution, identifying and escalating situations requiring urgent attention when necessary.

• Support the administration, testing, installation, deployment, release, and change management of workplace applications and services.

• Work closely with Global Workplace SMEs and third-party technology vendors such as Microsoft and Dell to investigate and resolve complex technical issues.

• Support and train Local IT teams and the Global Service Desk, sharing technical expertise and maintaining procedures, knowledge base articles, and “How-to” documentation.

• Contribute to IT asset management and IT service management activities in line with ITIL standards and company processes.

• Support workplace optimization, automation, continuous improvement initiatives, and ad hoc projects to enhance service quality, efficiency, and end-user experience.

Requisiti:

Qualifications & Experience

• Approximately 5 years of professional experience in Workplace Operations, End-User Computing, IT Support, or similar enterprise IT environments.

• Strong knowledge of Microsoft Windows 11, Microsoft 365, PCs, peripherals, mobile devices, and end-user workplace technologies.

• Solid experience in end-user support, technical troubleshooting, incident resolution, system optimization, and application deployment.

• Good understanding of IT Service Management and IT asset management processes, preferably following ITIL practices.

• Knowledge of Microsoft Intune and endpoint management technologies is considered an advantage.

• Experience with ServiceNow or equivalent ITSM platforms and enterprise printing solutions such as Printix is considered an advantage.

• Strong problem-solving, analytical, customer-service, organizational, communication, and teamwork skills, with the ability to work autonomously in complex environments.

• Proactive and results-oriented mindset, curiosity and passion for technology, willingness to learn, and professional proficiency in written and spoken English.

Altre informazioni:

Diversity and Inclusion

This job posting is open to all individuals, regardless of gender, age, ethnic origin, nationality, sexual orientation, gender identity, disability, or any other personal characteristic, in compliance with applicable laws and regulations on equal opportunities and inclusion (Italian Legislative Decree No. 198/2006, as subsequently amended, and Italian Legislative Decrees No. 215/2003 and No. 216/2003).

In compliance with applicable pay transparency legislation, we provide the following information regarding the initial remuneration envisaged for this position.

The position will be classified within the Employee category, at one of the C2, C3, B1 or B2 levels under the Italian Metalworking Industry National Collective Bargaining Agreement (CCNL Metalmeccanico Industria).

The classification level and any additional remuneration components supplementing the base salary will be determined based on an assessment, carried out during the selection process, of objective and neutral criteria such as, by way of example, the candidate’s professional experience, technical skills, level of autonomy and the responsibilities required by the role.

What we offer

We offer a range of benefits including new Learning opportunities, a comprehensive Welfare System, Life and Health Insurance, Modern Workstation and Discounts within the MSC group.

Moreover, MSC Technology Italy fosters a culture of innovation and wellbeing by simultaneously pursuing various initiatives. These include Meetups, Technical and General Events such as Gaming Tournaments, Company Charity Initiatives and a Sustainability program designed to benefit all employees.

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.