Senior Customer Service Specialist & Team Coordinator

ppAt adapa, we are shaping the future of sustainable packaging across Europe. We are an international, diverse and fast-moving organisation, combining strong industrial expertise with an ambitious transformation journey. /p pReporting to the Group Customer Service Manager, the Customer Service Team Coordinator will manage a dedicated customer portfolio while coordinating the team’s daily operational activities, ensuring excellent service and efficient order management. /p pbKey Responsibilities /b /p ul liManage the end-to-end customer order cycle, from order entry in the ERP system through delivery. /li liVerify commercial, administrative and logistics information and handle order amendments or exceptions. /li liProvide customers with timely updates on order status, product availability and delivery lead times. /li liManage enquiries, complaints and escalations, coordinating with the relevant departments. /li liCollaborate with Sales, Finance, Production Planning, Operations and Logistics. /li liCoordinate daily team activities, workloads, priorities and service coverage. /li liSupport team members with complex issues, urgent requests and operational escalations. /li liMonitor Customer Service KPIs, deadlines and service levels. /li liIdentify improvement opportunities and contribute to cross-functional optimisation projects. /li liSupport onboarding, coaching and operational training within the team. /li /ul pbWho we’re looking for... /b /p ul liHigh school diploma or degree in Economics, Business, Languages or a related field. /li li3 to 5 years of experience in Customer Service, Order Management or Sales Administration. /li liSolid knowledge of end-to-end order management processes and ERP systems. /li liPrevious coordination experience is an advantage. /li liExperience in manufacturing, industrial or international organisations is preferred. /li liGood command of Microsoft Office, particularly Excel and PowerPoint. /li liEnglish level B2 or above. Additional languages are an advantage. /li liStrong customer orientation, organisational skills and attention to detail. /li liProactive, collaborative and able to manage priorities effectively in a fast-paced environment. /li /ul pOn-site /p psalary range: Visualizzare il telefono su click.jobroute.io /p pJoin us and contribute to delivering service excellence within an international and evolving organisation. /p /p #J-18808-Ljbffr