Internship - IT Service Governance (f/m/x)

Position Overview

For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities.

Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management division.

Together we can make a great impact for our clients home and abroad, securing their lasting success and financial security. 

Join our internship program within the the End User Computing Service Governance team which is responsable for delivering effective vendor management to achieve high-quality IT services aligned with business needs, risk standards and regulatory requirements.

Learning Objectives

• Monitoring and reporting main End User Computing vendors KPIs and SLAs to ensure consistent, predictable and stable high performances. The candidate will improve analytical approach to technology
• Attending regular vendors service reviews together with EUC Service Governance team lead to discuss failures, achievements and handle escalation to ensure contractual and operational compliancy. The candidate will improve managing relationships with the largest IT vendors
• Helping Service Governance team to identify improvement opportunities based on service metrics, incidents and user feedback, driving actions to enhance service quality and user experience. The candidate will improve proactive approaches to problems
• Supporting Service Governance team to ensure EUC services comply with regulatory, audit, and internal control requirements, helping in proactively managing risks and dependencies. The candidate will improve the risk appetite in managing technology
• Understanding services costs and how controlling them. Learning about demand forecasting and transparent communication. The candidate will improve financial skills in understanding the costs construct of IT services.

Requirements

• Undergraduate or graduate student in Data Science or Information Engineering
• Analytical and reporting capabilities, with the ability to interpret service perforance, cost, and demand data to support informed decision‑making.
• English skills: from B2 and above

Start Date: September, 6 months internship

Monthly expense allowance and meal vouchers are provided

Well-being & Benefits

Emotionally and mentally balanced: We encourage work-life balance and we are committed to provide an environment with your development and wellbeing at its centre. We support you in dealing with life crises, maintaining stability through illness, and maintaining good mental health. We promote a culture where you can openly speak about mental health.

Physically thriving: We support you managing your physical health by taking appropriate preventive measures.

Socially connected: We strongly believe in collaboration, inclusion and feeling connected to open up new perspectives and strengthen our self confidence and well being; we organize conferences, webinar and networking opportunities to share diversity, equity and inclusion contents.

Financially secure: We support you to meet personal financial goals during your active career and for the future.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.