Global Third Line Support Engineer

Experteer OverviewAscom seeks a Global Third Line Support Engineer to act as a technical expert within the support organization in Gothenburg. You will handle escalated incidents, ensuring system stability and continuous improvement of our solutions for global service teams. You will work closely with customers and internal teams to diagnose complex issues and document findings. This role offers the chance to influence critical healthcare-related systems and contribute to high-quality customer service.ResponsibilitiesTroubleshoot and resolve escalated technical incidents and service requestsProvide expert-level support for Ascom products and solutionsCollaborate with internal teams and customers to identify and implement solutionsInvestigate, fault analyse and identify root causesEnsure accurate documentation and traceability of casesSupport system maintenance, testing, and improvement activitiesContribute to high-quality customer service and efficient issue resolutionParticipate in after‑hours/on‑call support when requiredQualificationsDegree in IT, Engineering, or equivalent experienceStrong knowledge of Windows Server environments and enterprise networksExperience in troubleshooting complex IT systems, integrations, and infrastructureUnderstanding of networking (TCP/IP, routing, switching, wireless)Experience with virtualization, databases, and system integrationSeveral years of experience in a technical support or system engineering roleExperience with complex system environments and customer‑facing supportStrong troubleshooting and analytical skillsAbility to work independently and manage complex issuesCustomer‑oriented mindset with excellent communication skillsAbility to collaborate across teams and influence without formal authorityCalm and structured approach under pressure#J-18808-Ljbffr