Customer Operations Manager II | EMEA

Overview

As the face and voice of Deel to clients, you cultivate durable relationships and translate them into long-term revenue growth. You will act as a trusted advisor on operational and product matters, while advocating for clients internally to expand their use of Deel. The role blends relationship management with data-driven problem solving in a fast-paced, collaborative environment. You will shape client outcomes across a global, multi-country footprint and contribute to Deel's growth and transformation.

Retribuzione / Benefits

• Stock grant opportunities
• Remote work flexibility
• WeWork access
• Inclusive benefits and total rewards
• Competitive compensation
• Global exposure

Responsabilità

• Manage a diverse portfolio of accounts within the market segment
• Identify and flag risks to prevent churn and coordinate swift internal resolution
• Build and maintain relationships with key stakeholders and conduct regular business reviews
• Represent the voice of the customer by feeding back product and operational insights
• Ensure high-quality, day-to-day customer experience and timely handling of requests
• Coordinate with internal teams to ensure timely response and completion of requests
• Drive adoption of platform features to improve customer experience and retention

Requisiti fondamentali

• Minimum 4+ years of relevant work experience with client-facing roles
• Experience in at least one of: fast-growth startup, top-tier management consulting, investment banking, or private equity
• Strong relationship-building skills and ability to stay calm under pressure
• Quantitatively inclined and data-savvy; able to draw insights from complex data and make actionable recommendations
• Self-starter with a growth mindset and ability to handle fast-paced, high-responsibility environments
• Proven track record of achievement and delivering measurable business impact
• Strong analytical foundation with ability to manipulate and synthesize data
• Curious and motivated to make an impact
• Relationship builder
• Calm under pressure
• Collaborative
• Data analysis
• Ability to derive insights from complex datasets
• Synthesis of numbers into actionable recommendations