Associate AI Solutions Architect

Overview

In this entry- to mid-level role you will support customer-facing AI initiatives and grow your expertise in Genesys Cloud AI. You'll work with senior AI Architects and cross-functional teams to demonstrate, prototype, and validate AI use cases. The role blends technical delivery with customer engagement, helping shape practical AI solutions in enterprise settings. You will gain hands-on experience, mentorship, and a clear path toward senior technical roles within Genesys.

Retribuzione / Benefits

• hands-on enterprise AI experience
• mentorship from AI architects
• growth paths toward senior roles
• exposure to real-world customer engagements
• development of presentation and consulting skills
• regionally tailored well-being programs

Responsabilità

• Support discovery sessions to understand business challenges and AI use cases
• Build demos, proofs-of-concepts, and prototype solutions using Genesys AI capabilities
• Configure and test AI-powered experiences (virtual agents, agent assistance, knowledge search, conversational AI workflows)
• Learn enterprise AI design/deployment, including API and data source integrations
• Maintain reusable demo environments, assets, and solution documentation
• Participate in customer workshops and product demonstrations with senior team members
• Assist sandbox/trial engagements to validate use cases and document outcomes
• Collaborate with sales to prepare technical responses and customer presentations
• Gather customer feedback and share insights with Product Management and Engineering
• Develop knowledge of AI concepts (LLMs, RAG, prompt design, conversational AI best practices)
• Contribute to internal enablement materials and training

Requisiti fondamentali

• Bachelor's degree in a related field or equivalent practical experience
• 0–2 years in a technical, customer-facing, software, cloud, or AI-related role
• Experience with AI, software development, or cloud technologies from internships, projects, bootcamps, or personal work
• Basic understanding of AI, ML, NLP, or generative AI concepts
• Familiarity with APIs, web services, and modern software apps
• Foundational programming skills (Python preferred)
• Interest in learning cloud platforms and enterprise software
• Basic understanding of data structures, databases, and system integrations
• Strong written and verbal communication and collaboration skills
• Willingness to learn from experienced teammates
• Clear communication
• Collaborative mindset
• Problem-solving orientation
• Basic AI/NLP concepts
• APIs and web services
• Python programming