It Senior Application Specialist

ph3IT Senior Application Specialist /h3 pAzienda : Iss A/S Tipo Lavoro : Full Time Italy /p h3Descrizione Lavoro - IT Senior Application Specialist /h3 pAt ISS Tech Team, we create smarter workplace experiences through technology. Our Global Technology Solutions team builds digital solutions, from sensors and IoT devices to data, analytics and AI-driven capabilities, that support our ISS A/S operations across Cleaning, Workplace, Food and Technical Services. /p pWith tech hubs in Copenhagen, Warsaw, and Porto, and teams collaborating across more than 30 countries, our ISS Tech team develops our digital solutions that have a real impact on both our customers and our people. /p pbThe Job Role as IT Senior Application Specialist: /b /p pThe IT Senior Application Specialist is responsible for the operational management of the global SaaS platform, ensuring it runs reliably, securely, and in compliance with both local and global standards. The role oversees integrations with internal systems, manages user access and configuration, and supports the platform’s alignment with the central governance framework. This includes ensuring data quality, managing change control, and coordinating support across a tiered global model. The manager plays a key role in maintaining platform performance, enabling standardized processes, and supporting cross-functional governance. /p pThe Application Manager is expected to ensure the SaaS platform operates within the central governance framework, with clear controls around data access, usage, and retention. They will manage platform compliance, user and license administration, and coordinate releases and configuration changes. The role includes standardising incident and service request handling, overseeing data integrations, and ensuring robust identity and access management. The manager will also support data stewardship, monitor data quality, and maintain performance against SLAs, while contributing to cross-functional governance to align platform usage with business needs. /p pbLocation: /b Porto, Portugal /p pbWork Regime: /b Hybrid /p pbWhat you’ll do: /b /p ul liOwn and administer the global SaaS platform, ensuring secure, reliable, and compliant operations. /li liAct as the subject matter expert for the platform, understanding the system configuration, functionality, data model, and end-to-end Business processes. /li liManage platform configuration and optimisation to meet evolving business and regulatory requirements. /li liServe as custodian of the technology ecosystem, including integrations, data pipelines, and supporting applications. /li liEnsure the accuracy, integrity, and governance of Business data and reporting. /li liCoordinate releases, upgrades, testing, and change management activities with internal stakeholders and suppliers. /li liMonitor platform performance, incidents, and service levels, providing Level 2 support and issue resolution. /li liManage vendor relationships and ensure delivery of contracted services and roadmap commitments. Drive continuous improvement, user adoption, automation, and process standardisation across the Business landscape. /li liProvide expert guidance to business stakeholders by translating Business operational requirements into system capabilities and solutions. /li /ul pbWho you’ll work with: /b /p ul liGlobal sustainability, Business Operations Partner and compliance teams. /li liInternal IT teams (integration, infrastructure, cybersecurity, support). /li liSaaS vendor and external support partners. /li liData governance, enterprise architecture, and cross-functional governance board. /li /ul pbKey qualifications: /b /p ul li5+ years of experience managing SaaS platforms in a global enterprise setting. /li liExperience with identity and access management, audit logging, and data integration. /li liProven ability to manage change control, configuration, and release cycles. /li liStrong coordination and communication across diverse teams and regions. /li liStructured and detail-oriented approach to operational delivery. /li liProactive problem-solving and continuous improvement mindset. /li liAbility to manage complexity and maintain clarity under pressure. /li /ul pbWhat ISS Offers You: /b /p ul liPermanent contract. /li liCompetitive compensation package based on your experience, including private health insurance. /li li22 days of annual leave + 3 additional company days to recharge. /li liFlexible working hours and a hybrid model that supports balance and collaboration. /li liContinuous learning opportunities (technical and behavioural development) to support your growth. /li liModern, well-equipped office in the heart of Porto. /li liFree parking for your convenience. /li liAccess to ISS Tech Communities to connect, learn and share knowledge. /li liFree access to the company gym to support your wellbeing. /li liSnacks and drinks available at the office. /li /ul pbWhy ISS /b /p pAt ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too. /p pISS is a Place to Be You. /p pBe who you are. Become what you want. Be part of something bigger. /p pBecome more. Become ISS. /p pISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves. /p p#LI-Hybrid /p /p #J-18808-Ljbffr