Client Advisor Portofino - Sea Resort

The Client Advisor is responsible for providing exceptional, personalized service to clients to maximize sales and achieve business objectives. They focus on building personalized experiences with clients, understanding their unique preferences to recommend suitable products and services , and offering expert guidance during their shopping experience.

Job responsibilities

Client Relationship Building:

• Develop and maintain strong, personalized relationships with clients to foster loyalty and repeat business.
• Utilize client information, such as preferences and purchasing history, to tailor recommendations and enhance the shopping experience.
• Proactively engage with clients through various communication channels, including in-store visits, phone calls, and digital platforms.

Product Expertise and Sales:

• Maintain a comprehensive knowledge of the store's product offerings, Retail environment and competitors.
• Provide expert assistance and guidance to clients during their shopping experience, ensuring their needs and expectations are met.
• Contributes actively to the business objectives by achieving sales targets (contribution to the store KPIs)
• Regularly input and update customer information in the CRM system to track interactions, preferences, and purchase history, enabling personalized engagement and identification of new sales opportunities for maximizing revenue.

Client Experience and Satisfaction:

• Deliver exceptional client experience, creating a memorable experience for clients visiting the store.
• Create desire for the brand with exceptional storytelling about the Maison and show empathy and passion and following the steps of the Maison’s selling ceremony.
• Ensuring that the aftercare service is followed and issues are elegantly resolved.

Team Collaboration and Store Support:

• Collaborate with fellow Client Advisors and store management to share client insights, product feedback, and best practices.
• Contribute to maintaining a well-organized, visually appealing store environment that attracts and retains clients.
• Compliance and data management:
• Apply all compliance regulations and guidelines from the HQ, concerning client data, but also transfer store operations etc.

Profile

• Relevant work experience as Client Advisor in a luxury boutique.
• Aligned with the Brand identity and detail oriented.
• Passion and high motivation for Loro Piana products and Brand.
• Excellent interpersonal, teamworking and problem solving skills.
• Good stress management, flexibility and adaptability.
• Fluent English; other languages are a plus.

Additional information

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephewFranco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes,extra-fine Merino wool from Australia and New Zealandand lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.

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