After Sales Account Manager

ppWould you like to be the next Fresh Thinker? /p pOur community of Fresh Thinkers is continuously expanding, and our teams are always eager to welcome new talents with different backgrounds. We are looking for an After Sales Account Manager for the Center of Italy. /p h3Key Responsibilities /h3 ul liManage the relationships with the customers, dealing for contracts and managing main claims. /li liMonitor the Customer Satisfaction in order to propose the actions aimed to increase it. /li liMonitor the business KPIs and quality services KPIs in order to propose the actions to increase them. /li liMonitor specific SLA as required by the customers. /li liCollect customer needs, identify and submit requirements for new business opportunities (e.g.: tools, resources) to AS Dep. in collaboration with new equipment Department. /li liImplement the strategy defined by Country After Sales Account Manager. /li liEnsure the achievement of the budget in terms of revenues and profitability. /li liEnsure the improvement of credit management, in collaboration with Credit Collection Department. /li /ul h3Requirements /h3 ul liProfessional experience in the role or similar of at least 4 years. /li liManagement experience: preferably in multinational context, with similar dimensions, managing similar activities. /li liLanguages: English and second Language. /li liHighest Education Level: Engineering Degree. /li /ul pThe role may be performed from any location within the Center of Italy (Regions: Lazio, Umbria, Molise, Abruzzo and Tuscany). /p h3Why work for Epta /h3 pAt Epta, we believe our employees are the driving force behind our success. That’s why we offer a thoughtful range of perks designed to inspire, support, and celebrate our team every step of the way. /p pJoin Epta, where you'll experience a great blend of new technologies and a modern workplace culture. /p pWe take development opportunities seriously! Take part in a variety of training through our Learning Management System (LMS) Catalogues. /p pEpta offers the opportunity for remote work whenever possible, along with providing the necessary technical equipment. /p pBalance work and personal life perfectly with our flexible working hours. /p pGive back more than we receive: Join our volunteering activities and help make the world a better place. /p h3Our story /h3 pWe at the Epta Group are a dynamic and growing international company, delivering cutting‑edge commercial refrigeration solutions that impact everyday life—from ensuring fresh food in supermarkets to keeping the perfect chill in your favorite café. Our global network includes manufacturing facilities, sales entities and service organizations—all working together to provide sustainable and innovative solutions. We support customers in their green transition and support them as a fully integrated provider, from the layout of the store to the after‑sales support. /p pWith over 8,000 employees, Epta fosters an environment of continuous development. Guided by our values, we are committed to professional excellence, sustainability, and innovation in every aspect of our work. /p pWe welcome applications from all individuals, regardless of gender, race, ethnicity, religion, sexual orientation, disability, parental status, or social origin. At Epta, your unique perspective is what keeps us innovative and cool. /p pLearn More About How We Work HERE. /p pStep into something fresh—apply to be part of Epta’s dynamic team! /p /p #J-18808-Ljbffr