Restaurant Manager "Cosimo" - The Excelsior Florence

ph3Additional InformationAnnual Company Bonus /h3 pbJob Number /b /p pbJob Category /b Food and Beverage Culinary /p pbLocation /b Piazza Ognissanti 3, Florence, Tuscany, Italy, 50123VIEW ON MAP /p pbSchedule /b Full Time /p pbLocated Remotely? /b N /p pbPosition Type /b Management /p pbPay Range: /b EUR Visualizzare il telefono su click.jobroute.io Annual Salary /p h3Job Summary /h3 pAreas of responsibility is our Cosimo rooftop Restaurant. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan. /p h3CANDIDATE PROFILE /h3 h3Education And Experience /h3 ul liHigh school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. /li /ul pOR /p ul li2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. /li /ul h3CORE WORK ACTIVITIES /h3 h3Managing Day-to-Day Operations /h3 ul liSupervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. /li liMaintains service and sanitation standards in the Restaurant /li liReviews staffing levels to ensure that guest service, operational needs and financial objectives are met. /li /ul h3Leading Food and Beverage Team /h3 ul liUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. /li liEncourages and builds mutual trust, respect, and cooperation among team members. /li liServes as a role model to demonstrate appropriate behaviors. /li liIdentifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. /li liDevelops specific goals and plans to prioritize, organize, and accomplish your work. /li liEnsures and maintains the productivity level of employees. /li liProvides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. /li liEnsures compliance with all food beverage policies, standards and procedures by training, supervising, follow-up and hands on management. /li liEnsures compliance with all applicable laws and regulations. /li liEnsures compliance with food handling and sanitation standards. /li liEnsures staff understands local, state and Federal liquor laws. /li liEstablishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. /li liEstablishes guidelines so employees understand expectations and parameters. /li liMonitors alcohol beverage service in compliance with local laws. /li /ul h3Ensuring Exceptional Customer Service /h3 ul liProvides services that are above and beyond for customer satisfaction and retention. /li liImproves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. /li liManages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. /li liDisplays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. /li liEmpowers employees to provide excellent customer service. /li liActs as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. /li liHandles guest problems and complaints. /li liMeets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. /li liEnsures corrective action is taken to continuously improve service results. /li liIncorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. /li liManages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment invitation to return). /li /ul h3Managing and Conducting Human Resource Activities /h3 ul liProvides guidance and direction to subordinates, including setting performance standards and monitoring performance. /li liIdentifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. /li liEnsures employees are treated fairly and equitably. Strives to improve employee retention. /li liEnsures employees receive on-going training to understand guest expectations. /li liSolicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. /li liStrives to improve service performance. /li liEnsures recognition is taking place across areas of responsibility. /li /ul h3Additional Responsibilities /h3 ul liProvides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. /li liAnalyzes information and evaluating results to choose the best solution and solve problems. /li liAssists servers and hosts on the floor during meal periods and high demand times. /li liRecognizes good quality products and presentations. /li liSupervises daily shift operations /li liOversees the financial aspects of the department including purchasing and payment of invoices. /li /ul pAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. /p pThe Luxury Collection Hotels Resorts, con oltre 120 proprietà in più di 35 Paesi, offre la promessa di esperienze autentiche che creano ricordi duraturi e preziosi. Con oltre 100 anni di esperienza iniziata nel 1906 con il marchio italiano CIGA, una collezione delle proprietà più celebri e iconiche d'Europa, il brand vanta una solida base su cui si fonda la nostra continua evoluzione, volta a superare i desideri dei viaggiatori amanti del lusso. /p pDa palazzi leggendari e rifugi appartati a edifici moderni classici e senza tempo, ogni hotel e resort di lusso è un'espressione unica e preziosa del luogo in cui si trova, un portale che svela il fascino e i tesori culturali del luogo di destinazione. Se apprezzi la narrazione evocativa, hai un forte interesse e una passione per il patrimonio della località e desideri offrire un'ospitalità sincera, personalizzata e che anticipa le esigenze, ti invitiamo a unirti al nostro viaggio. Entrando a far parte di The Luxury Collection ti unirai a un portfolio di brand con Marriott International. bScegli /b un ambiente dove puoi svolgere al meglio il tuo lavoro, biniziare /b il tuo percorso verso i tuoi obiettivi, bentrare a far parte /b di un fantastico team globale e bdiventare /b la versione migliore di te. /p /p #J-18808-Ljbffr