English/Italian Customer Support Agent

Are you a highly motivated, multilingual individual with a passion for customer service? Seize the opportunity to join a global team in the historical and vibrant city of Athens, Greece !

We are seeking a dedicated Italian and English-Speaking Customer Support Agent to represent world-leading brands across diverse, fast-paced industries including Tech, Travel, Automotive, and Social Media .

Your Role and Responsibilities:

• Multilingual Expertise: Serve as the primary point of contact for Italian-speaking customers, providing friendly, effective, and professional support via phone, email, and chat.
• Problem Solver: Efficiently resolve customer issues, provide accurate information, and troubleshoot product/service inquiries across multiple industry platforms.
• Brand Advocate: Maintain a high standard of customer satisfaction, building positive relationships that reflect positively on our international clients.
• Documentation: Accurately record customer interactions and solutions using our CRM and internal systems.

What We Offer: A Stress-Free Start & Comprehensive Benefits

We understand that moving to a new country can be challenging, which is why we offer a full-service relocation and benefits package to ensure a smooth transition and a comfortable lifestyle in Greece.

Full Relocation Support:

• Flight Ticket Covered: We reimburse or cover your one-way flight ticket to Athens.
• Two-Week Hotel Stay: Complimentary hotel accommodation for your first two weeks in Greece upon arrival.
• Full Administrative Support: We provide comprehensive assistance with all necessary paperwork, including bank account setup, tax registration, and social security (AMKA) registration, ensuring you are legally employed under a Greek contract from day one.
• Competitive Salary: Receive a competitive base salary (often around 1200 - 1500 gross per month for multilingual roles) plus a monthly performance-based bonus.
• 14 Salaries Per Year: Enjoy the standard Greek employment benefit of receiving two extra months' salary (typically paid around Easter and Christmas/Summer).
• Health Coverage: Access to Greece's national healthcare system, often supplemented by private health insurance plans provided by the company.

The Greece Advantage An Exceptional European Lifestyle:

• Cost of Living: While prices are rising, Athens generally offers a significantly more affordable cost of living (especially in housing and dining out) compared to major European capitals like Paris, London, or Amsterdam. Your salary goes further, allowing for a higher quality of life.
• The Weather: Experience 300+ days of sunshine per year. Say goodbye to the grey!
• Mediterranean Culture: Enjoy a relaxed, outdoor-focused lifestyle, rich historical sites, world-class cuisine, and easy, affordable access to the Greek Islands for weekend travel.
• Work-Life Balance: Greece promotes a healthy work-life balance, allowing you plenty of time to explore the city and its surrounding beauty.

Minimum Requirements:

• Language Skills:
  • Italian: C1/C2 level (fluent/native-level written and verbal communication).
  • English: B2 level or higher (working proficiency, written and verbal communication).
• Citizenship: Valid EU Citizenship (required for smooth employment).
• Soft Skills: Strong communication, empathy, a customer-first mindset, and effective problem-solving abilities.
• Experience: Previous experience in a Customer Support/Call Center environment is a plus, but full, paid training is provided.