Manager, Customer Success Management

Overview

As Manager, Customer Success, you lead and grow a high-impact CS program in a fast-evolving phase. You recruit, coach and develop a team of ICs to drive customer retention, expansion and product adoption while collaborating across Sales, Marketing, Support and Product. You will shape CS processes, define metrics, and scale programs that empower customers and the team. This role combines leadership with hands-on execution in a hybrid Italy-based environment (Milan or Rome). You'll help build the MongoDB CS brand and partner with multiple teams to deliver measurable impact.

Retribuzione / Benefits

• hybrid working model in Italy (Milan or Rome)
• fertility assistance
• generous parental leave policy
• wellbeing support
• accommodations for disabilities
• equal opportunities employer

Responsabilità

• Build and lead the CS team, including recruitment, mentoring and development of individual contributors
• Define and drive analytics-based metrics to guide team direction and meet quarterly/long-term targets
• Design and execute initiatives to grow customer retention, expansion, happiness, and product adoption
• Maintain executive presence and relationships across MongoDB teams and offices

Requisiti fondamentali

• Experience in hiring, developing and managing a team of ICs; prioritizes team success
• Proven track record with fast-growing teams and data-driven decision making
• Technical curiosity about databases; willingness to learn MongoDB and NoSQL concepts
• Strong organizational skills and ability to prioritize and manage time in ambiguous environments
• Collaborative mindset with cross-functional stakeholders (Sales, Marketing, Support, Product)
• Adaptive mindset; comfortable in a changing environment and continuously improving processes
• Excellent verbal and written communication for diverse internal and external audiences
• Bachelor and 3–4 years of management experience in customer success or account management
• Fluency in Italian and English
• collaboration
• adaptability
• strong communication
• enterprise infrastructure technologies
• data-driven decision making
• NoSQL databases exposure is a plus