Store Specialist

Location: Crema

Flutter, the largest online sports betting and iGaming group, is headquartered in South East Europe & Africa (SEA) and is listed on the London and New York stock exchanges.

What You'll Do

• Report directly to the Store Associate Manager for the Matchpoint store in Crema.
• Issue and convert gaming tickets via the VLT/awm terminals and manage cash and winnings.
• Promote account opening, handle account activation procedures and account management for customers.
• Operate VLT and AWP machines and provide assistance and support to customers.
• Inform customers about new products, promotions, events and playing methods.
• Collect necessary documentation for anti‑money‑laundering and anti‑corruption procedures, monitor critical events and ensure compliance with Responsible Gaming regulations.
• Assist with administrative and reporting activities, supporting the Store Associate Manager and the team.

Who You Are

• Holds a diploma or a professional training path.
• Has previous experience in direct customer contact, sales and cash handling.
• Is curious, proactive and eager to work in a dynamic environment.
• Is customer‑orientated, offers strong service and commercial mindset, always putting the customer first.
• Is reliable, responsible and able to work both in a team and independently.
• Has a strong passion for technology, mobile apps and possesses solid digital skills.
• Enjoys sports (optional).

Compensation & Working Hours

Annual gross salary: €25,500 - €29,000 (CCNL Commerce level 4). Additional benefits, incentives or other elements may apply.

Availability required 11:00 – 00:00, 6 days per week, Monday to Sunday.

Equal Opportunity

Flutter is committed to equal opportunities for all candidates, regardless of age, culture, religion, ethnicity, gender identity, sexual orientation, or other protected characteristics.