Program Services Manager

ph3The job: Manager of Trip Leaders Team BASED IN ROME /h3 h3The company: Overseas Adventure Travel/Grand Circle Corporation /h3 h3What We’re Looking For: /h3 ul liA strong, engaging leader who is adaptable, creative, organized, and self-driven /li liExperience in training, coaching, and/or people management (travel industry experience is a plus) /li liExcellent written and verbal English communication skills /li liProven ability to build trust-based relationships and motivate teams /li liSolid administrative skills, including proficiency with databases and Microsoft Office /li liSound judgment with the ability to make tough decisions when needed /li liWillingness to travel on short notice and work extended hours when required /li liDependability, integrity, strong work ethic, and effective time management /li /ul h3What We Offer: /h3 ul li€38,000 annually /li liIncentive Bonus based on targeted results /li liMerit increase based on performance /li liPersonal and Professional Growth - Available on request /li liMilestone Bonus + Travel certificate for every next 5th anniversary of employment at GCC /li liTravel Deals - WORLDWIDE GC Tour packages available to @ discounted price /li liReferral Bonus /li liFull training program onsite /li liWorking as part of an international team (exposure to colleagues in worldwide offices). /li liAll benefits are applicable at company discretion /li /ul h3Key Responsibilities: /h3 ul liRecruit and train Tour Guides aligned with our Company Values /li liBuild and maintain hiring and training plans to support all products needs /li liLead Tour Guide meetings and training sessions both in-office and on the road /li liCreate individualized training plans for new Tour Guides /li liSupport, inspire, and coach the existing Tour Guide team to achieve excellence /li liConduct live coaching via phone, Microsoft Teams, and in person /li liRide along on tours to assess and support on-the-ground performance /li liAssign Tour Guides based on performance and operational requirements /li liAddress underperformance when necessary /li liEngage with travelers during tours /li liProvide 24/7 emergency support to Tour Guides /li liManage administrative tasks while traveling and in the office /li liReview passenger feedback to inform coaching plans /li liDeliver weekly reports to Regional Leadership /li /ul h3Key Requirements: /h3 ul liExperience in corporate culture-driven hiring and training /li liDemonstrated ability to lead, motivate, and develop people to achieve high-quality results /li liStrong prioritization and decision-making skills /li liAbility to conduct effective 1:1 communication using feedback models /li liComfortable working in a fast-paced environment /li liConfident public speaking and presentation skills /li liProficiency in Microsoft Word and Excel /li liAbility to travel as required /li liTravel industry experience preferred /li /ul pBy applying to this ad, you would be automatically giving Grand Circle your consent for processing your data in recruitment process. The data collected in the process of recruitment are in accordance with Grand Circle Data Privacy Policy. Without your express consent, your data cannot and will not be used for any other purposes. If you have any queries or complaints, please contact us via e-mail address: /p pbr/Please note that your application and CV should be in English. /p /p #J-18808-Ljbffr