Tiffany & Co. High Jewelry Manager - Flagship Milan Montenapoleone

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.

It's a skill that we've been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.'s continued legacy.

The High Jewelry (HJ) Manager will lead the tactical approach in developing the HJ business performance as well as the development of a community of experts in Montenapoleone Flagship. This individual will be managing and monitoring the performance of HJ as well as assisting in creating tools to develop a Community of Experts, able to support in high jewelry sales.

The ideal candidate must be able to think strategically while also being hands-on in overseeing the day-to-day execution of the agreed upon strategy with a focus on clients, people, and brand desirability. Model and champion our core belief; People Make the Difference and our values; Be Creative & Innovative, Deliver Excellence and Cultivate an Entrepreneurial Spirit.

High Jewelry Sales & Business Development

• Work with store leaders to develop and execute effective outreach for HNW clients.
• Partner with store teams to better understand local asks to proactively propose methods, tools and assets better answer their needs.
• Partners with merchandising and Cluster/Zone High Jewelry teams to meet and exceed client needs and expectations as it relates to HJ assortment.
• Act as a key ambassador and relationship builder for top-tier HJ clients through active participation in both in-store appointments and at international HJ events.
  

Developing a community of High Jewelry Experts

• Initiate the creation of a community of High Jewelry Experts with strong knowledge on stones and jewelry making, yet with strong ability to story tell around the collection.
• Create a training plan with strong timeline and expectations.
• In partnership with cluster/zone partners, identify internal and external profiles that could be selected to be part of this community.
• Constantly, look for new and creative opportunity to engage this community by giving them the exposure and support to allow for continuous learning in order to keep them engage and up to date with latest industry insights.
• Own leadership of the Private Client Community through animation, development, and engagement and serve as a key resource and point of contact for these individuals. Uphold accountability to sales performance through structured coaching, one-to-one strategy touch bases, and creating exclusive enrichment opportunities
  

Qualifications

• 8+ years of similar experience in similar roles (Luxury Watch and Jewelry industry experience)
• Previous experience in a client relations/client facing role
• Qualification in gemology
• Strong written, verbal and presentation skills
• Ability to effectively manage a budget
• Strong people management and development skills
  

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