Project Manager, Creative Operations

Project Manager, Creative Operations | MIK x Spotify Advertising

Parental Leave Cover [August 2026 - February 2027] 6 months fixed term

MIK x Spotify Advertising is seeking a contract Project Manager to join Spotify's IT Creative Operations team for a 6-month parental leave cover. We work collaboratively with brands and agencies to inspire, create, and scale creativity with Spotify-first thinking.

In this role, you will lead production for top clients, optimise workflows, and partner with external creative vendors and internal cross-functional teams to deliver high-quality, scalable creative solutions.

You will play a key role in supporting Spotify’s Sales teams by overseeing the end-to-end production of ad campaigns across digital, video, audio, and podcast formats. You will also identify opportunities to improve internal processes and drive operational efficiency. This role requires a proactive problem-solver who can balance client expectations with scalable production realities.

The ideal candidate brings strong experience in ad production (audio experience is a plus) and operational strategy, with a proven ability to navigate complex workflows. You are confident in interpreting and communicating nuanced feedback across clients, podcast partners, internal stakeholders, and production vendors.

This role reports to a London-based senior Project Manager on Creative Operations (part of Spotify’s Creative Lab).

What You’ll Do

• Lead end-to-end production for key accounts – providing strategic guidance on creative, leading project planning and client communication, and driving long-term partnership success.
• Serve as the production lead for ad campaigns , including leading kick-offs, coordinating cross-functional teams, managing client-facing assets and materials, and delivering a high-quality client experience.
• Manage production vendor relationships – overseeing performance, onboarding, billing, and resource capacity for external production partners.
• Drive scalability initiatives, such as refining podcast workflows, operationalizing new ad formats, and overseeing production tools.
• Optimize processes by identifying production bottlenecks and implementing strategic improvements.
• Champion automation and AI , participating in broader initiatives to improve efficiency through emerging technologies.
• Maintain IT production infrastructure (e.G., Asana, Coda) by troubleshooting systems and partnering with the Global Tooling team.
• Advise the Sales team on SLAs, production processes, and creative policy guardrails.

Who You Are

• 5+ years of experience in client-facing project or account management, with a strong track record of managing high-volume creative output.
• Proficient in Italian and English both written and verbal .
• Extensive creative production experience across multiple formats, including streaming audio, podcasts, and display.
• Operationally minded , with a proven ability to identify inefficiencies and implement scalable solutions.
• Strategic thinker who understands how creative execution drives advertiser growth.
• Skilled vendor manager with experience in onboarding, performance management, and resource allocation.
• Expert at partnering with high-caliber clients and diplomatically navigating project complexities to deliver actionable plans and clear stakeholder alignment.
• Adaptable multitasker comfortable navigating ambiguity and handling unexpected project challenges.
• Tech & innovation-savvy , with experience in utilizing automation and AI within creative workflows.
• Proficiency in Google Suite and project management tools (Asana preferred).

Where You'll Be

• This role is based in Italy (Milan preferred)
• We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.