Experience Acceleration Specialist

ppBe the one building AI-powered experiences where they matter most At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. /ph3Experience Acceleration Specialist /h3pThis role is for a hands-on builder and technical architect who can combine CX expertise, application development, and AI-first build practices to turn ideas into working solutions quickly. You should be comfortable working directly in Genesys Cloud and AI-assisted development environments, designing AI and automation experiences, building applications and integrations, and turning successful concepts into reusable experiences for solution consultants, sales teams, partners, customers, and internal stakeholders. Creativity, pushing boundaries, and scaling with pace and urgency are mandatory for success. /ph3What You Will Be Doing /h3pDesign, build, test, and iterate on AI and Agentic Virtual Agent experiences in Genesys Cloud that demonstrate the value of experience orchestration, automation, and AI-powered customer engagement. /ppBuild lightweight applications, integrations, prototypes, and automation using Genesys Cloud APIs, SDKs, and extensibility capabilities to solve practical customer and go-to-market use cases. /ppUse AI-first build practices and AI-assisted development environments as a core part of the development lifecycle, including solution design, code generation, refactoring, debugging, testing, and documentation. /ppTurn successful solutions and prototypes into scalable, reusable experience assets that help go-to-market teams explain complex AI and CX capabilities with clarity and confidence. /ppPartner with internal technical resources to identify repeatable use cases and gaps in existing solutions, experiences, and technical assets. /ppStay current on Genesys Cloud AI capabilities, automation patterns, AI development practices, and emerging CX technology trends, then convert that knowledge into practical solutions and experiences. /ph3What You Need to Be Successful /h3pHands-on application development experience with the ability to build, debug, test, and modify lightweight applications, integrations, APIs, automation, and prototypes using languages such as JavaScript/TypeScript, Python, or equivalent. /ppExperience working with REST APIs, SDKs, authentication and OAuth, JSON, webhooks, Git/version control, and common cloud and application development patterns. /ppDemonstrated experience using AI-first development environments and coding agents across solution design, code generation, refactoring, debugging, testing, documentation, and iterative development. /ppAbility to evaluate AI-generated code and solutions for correctness, security, maintainability, and intended business outcomes. /ppExperience designing or building AI-powered customer experience solutions, virtual agents, bots, automation flows, agent-assist experiences, or agentic workflows. /ppWorking knowledge of Agentic AI concepts and how they apply to customer experience, self-service, orchestration, and business process automation. /ppAbility to translate technical concepts and working solutions into clear business value for sales teams, solution consultants, executives, customers, and partners. /ppAbility to operate with autonomy in a creative, fast-moving environment while managing multiple priorities and stakeholders. /ppAbility to collaborate across product, technical teams, sales, solution consulting, and enablement. /ppProfessional fluency in English and Italian is required. /ph3Preferred Qualifications /h3pExperience deploying Agentic Virtual Agents, conversational AI, Generative AI, Agent Assist, knowledge automation, or orchestration solutions in production or customer-facing environments. /ppUnderstanding of contact center operations, customer experience strategy, workforce engagement, digital engagement, routing, analytics, or CRM integrations. /ppExperience with cloud infrastructure and deployment patterns, including AWS or comparable cloud platforms. /ph3Success in This Role Looks Like /h3pGenesys has stronger, more scalable AI and Agentic Virtual Agent experiences that help teams demonstrate and deliver value faster. Solution consultants and go-to-market teams can access clear, reusable technical solutions and assets that improve consistency and confidence in customer conversations. /ppUses AI-assisted development and agentic workflows to accelerate the path from idea to working solution, while providing technical judgment, confirmed validation, and quality. /ph3Compensation /h3pThis role has a market-aligned compensation package with the anticipated On-Target-Earnings range listed below. Actual earnings will vary depending on a candidate’s experience, qualifications, skills, and location. /pp56,200.00 - 72,800.00 /ppThis role is eligible for commission bonus opportunities. /ph3Working at Genesys AI at enterprise scale /h3pBuild, support and operate AI-powered technology used by more than 8,000 organizations worldwide. /ph3150+ new AI features were released in the last fiscal year. /h3pA flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. /ppGrowth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support. /ppTime to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. /ppRecognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys. /ppLearn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. /ph3Genesys is an equal opportunity employer committed to fairness in the workplace. /h3pWe evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. /ppReasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at You can expect a response within 24–48 hours. /ph3About Genesys /h3pGenesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. /ppTo learn more, visit /p /p #J-18808-Ljbffr