It Program & Demand Manager

ppShape the future of business transformation by turning strategic priorities into technology-enabled solutions.Within our IT department at Costa's Genoa Headquarters, the Program Demand Manager will play a key role in connecting business ambitions with technology execution. Operating at the intersection of Business and IT, you will help shape and deliver initiatives that drive innovation, operational effectiveness, and long-term business value. This opportunity is ideal for professionals who enjoy navigating complexity, engaging senior stakeholders, and translating strategic objectives into actionable roadmaps and successful transformation programs. Live your ambition. Lead with impactAs part of the IT Business Partnership team, you will help drive Costa's transformation agenda by connecting business needs, technology capabilities, and delivery priorities. From demand shaping and business case development to program governance and execution, you will support the successful delivery of initiatives across commercial, digital, financial, and operational domains. Working with Business leaders, Product teams, Enterprise Architecture, Data AI, and external partners, you will contribute to maximizing the value of technology investments while enabling a more product- and capability-oriented way of working. /p h3Demand Management Business Partnership /h3 pYou will act as a trusted advisor to business stakeholders, helping identify, qualify, and prioritize strategic needs. By translating business objectives into structured requirements, roadmaps, and technology initiatives, you will help ensure alignment between business priorities, IT strategy, and delivery capacity. /p h3Program Leadership Transformation Delivery /h3 pYou will manage complex technology-enabled initiatives, providing structure, governance, and direction throughout the program lifecycle. From planning and prioritization to execution, risk management, and value realization, you will help ensure successful outcomes across cross-functional transformation programs. /p h3Technology Enablement Value Creation /h3 pYou will work closely with Product teams, Enterprise Architecture, Data AI experts, vendors, and system integrators to shape solutions that address business challenges and create measurable value. Through process analysis, business case development, and impact assessment, you will support the evolution of Costa's technology landscape and transformation capabilities. /p h3What Makes You Unique /h3 ul li8-10 years of experience in Program Management, Demand Management, Business Partnership, Business Analysis, PMO, Digital Transformation, or technology-enabled transformation initiatives within complex enterprise environments. /li liProven ability to engage senior stakeholders and translate business priorities into actionable initiatives, roadmaps, business cases, and delivery plans. /li liStrong experience leading cross-functional programs and projects, balancing priorities, managing risks, and driving execution across multiple stakeholders. /li liFamiliarity with technology delivery environments, working with product teams, external vendors, system integrators, and multi-partner ecosystems. /li liExposure to commercial, digital, customer-facing, or operational transformation initiatives is a plus. /li liExperience with domains such as Pricing, Revenue Management, CRM, Order Management, Billing, or Omnichannel Customer Journeys is considered an advantage. /li liStrong stakeholder management, communication, analytical thinking, and decision-making skills, combined with curiosity, openness to innovation, and interest in AI, automation, and emerging technologies. /li /ul h3What we offer /h3 h3Your Journey with Us /h3 pAt Costa, we make your onboarding experience smooth and welcoming, with flexible smart working policy. /p h3Benefits That Matter /h3 ul liEnjoy daily meal vouchers, exclusive discounts, and access to our platform for sports, travel, and cultural perks. /li liWe also provide free medical insurance and additional welfare benefits for you and your family. /li /ul h3Lifestyle Family Care /h3 pCelebrate life’s milestones with special gifts, enjoy discounts on cruises and onboard services, and benefit from convenient solutions like Amazon Hub Lockers in our offices. /p h3Growth Engagement /h3 pWe invest in your development through tailored learning programs, volunteering opportunities, and wellbeing initiatives. Our loyalty program and community events make Costa not just a workplace but a place to belong. /p h3Your Employment /h3 pOpen-term, full-time, hybrid. CCNL: "Contratto Unico dell'Industria armatoriale - Sezione 15 per il personale di Terra". Salary Range: 50.000 - 60.000 based on skills and professional experience. /p h3Who We are /h3 pOur community is a diverse, global network, where collaboration and cultural exchange thrive. We strive to bring happiness and create unforgettable experiences for our guests. Costa, an Italian cruise company, is part of the Carnival Corporation plc Group, the world's largest cruise operator. For over 75 years, we've sailed the seas, offering unique experiences on board and ashore. United by passion, we drive success and empower individuals to pursue their ambitions. Whether on board or ashore, we infuse energy, creativity, and adventure into everything we do. /p pOnboard and ashore, we are committed to providing equal opportunities to all, regardless of gender, ethnicity, belief, disability, sexual orientation, or any other characteristic that makes us unique. Every individual is valued and respected for who they are. /p pIT Program Demand Manager • Genoa, liguria, Italy /p /p #J-18808-Ljbffr