Junior CRM Analyst

ABOUT ZEGNA

The global leader in luxury menswear, ZEGNA was founded in the Italian Alps in 1910. Part of the Ermenegildo Zegna Group, the brand remains true to the values of its visionary Founder, Ermenegildo Zegna, who believed in creating world-class fabrics in harmony with both nature and local communities - a philosophy embodied by Oasi Zegna, the home of our values. The inspiration behind the brand’s values, Oasi Zegna, continues to guide everything we do at ZEGNA - from supporting our people to fostering a culture of growth, where craftsmanship and innovation are core elements of our learning processes and long-term growth strategy.

YOUR MISSION IN THIS ROLE

As Junior Consumer Value Insights Specialist, based in Milan, you will bring your unique strengths to the Team, helping us analyze consumer behavior, extract insights, and support value-creation initiatives across the organization. This role focuses on transforming data into meaningful recommendations that help improve customer satisfaction, engagement, and business performance. Working closely with cross-functional teams, the specialist ensures that consumer insights guide strategic decisions and operational improvements. You’ll work closely with your team to drive meaningful results and shape the way we work and grow. More specifically you will: Analyze consumer data, market trends, and feedback sources to identify key insights that support consumer value initiatives. Assess patterns related to engagement, retention, purchase behavior, and customer lifetime value to highlight opportunities for improvement. Build dashboards and reports to communicate insights clearly to stakeholders and track performance over time. Collaborate with Consumer Value, Marketing, CRM, and Product teams to provide insight-driven recommendations for new initiatives and optimizations. Support the development and refinement of consumer segmentation models to enable more targeted and relevant strategies. Gather and synthesize consumer feedback from surveys, social listening, NPS, and service interactions to pinpoint pain points and unmet needs. Assist in planning and executing qualitative and quantitative research projects with internal teams or external agencies. WHO YOU ARE You bring 1-2 years’ experience in consumer insights, analytics or consumer experience roles You’re skilled in data tools (Excel, SQL, BI platforms such as Tableau, Power BI, Looker) You’re able to interpret data and translate findings into actionable insights You have strong communication and visualization skills You’re detail-oriented and comfortable working with large datasets You’re known for your curiosity and continuous improvement You communicate fluently in English

WHAT WE OFFER

The position provides for a base salary between: € 26,000-€ 33,000 Remuneration is determined on objective criteria, regardless of gender. Within the base salary range, individual pay is determined by knowledge, skills, experience, tenure and relevant education or training. The position is expected to be classified within the National Collective Bargaining Agreement (CCNL Tessile). The final contractual classification will be determined using objective criteria, including the candidate's qualifications, skills, competencies and relevant professional experience

JOINING ZEGNA

Joining us means stepping into a world of excellence, where the uniqueness of our authenticity is rooted in the talents of our people, who together contribute to weaving a story of innovation and craftsmanship. You will become part of an ongoing journey of development, uncovering your talents while contributing to a proud legacy and a vibrant tomorrow. We are committed to fostering an inclusive and diverse workplace and are proud to be an equal opportunity employer. We welcome applications from all individuals regardless of gender, age, nationality, ethnicity, sexual orientation, disability, or any other personal characteristic.