Runner Food & Beverage Rome, Soho House Rome View Role

ppAs a Runner with Soho House, your role is to make sure that our members have an amazing experience every time. Possessing natural hospitality charm, we will give you a platform to connect, grow, have fun and make an impact /p pYour main responsibility is to assist the waiting staff and make sure the member gets a superior experience. You will deliver food orders from the kitchen (or drinks orders from the bar) to members’ tables, acting as a point of contact between the kitchen/bar and the floor. Other responsibilities include ensuring tables are set up for service. /p h3Key Accountabilities /h3 ul liTo bring food/drink quickly from the kitchen/bar to its respective location in the restaurants and deliver to members. /li liTo maintain a spotless, pristine work environment. /li liTo provide service to and is accountable for an assigned section. /li liTo develop relationships with members in order to provide personalized service. /li liTo polish cutlery ensuring they are ready for service. /li liTo prepare any additions to tables in advance (preparing lemon wraps, condiments, butter portions etc). /li liTo support with opening and closing procedures including but not limited to the set up and break down of stations. /li liTo maintain a spotless and pristine working environment. /li liTo attending regular meetings with front and back of house teams to learn about any menu changes and specials alongside daily tastings. /li liTo wipe down tables after members have left resetting the restaurant so we can welcome reservations and accommodate walk ins. /li liTo handling all member interactions with the highest level of hospitality and professionalism and elevate any complaints to your floor manager. /li liTo act in all matters related to safety, security, satisfaction and wellbeing of employees and members. /li liTo assure the proper handling of VIPs and PWKs, protecting their privacy and confidentiality. /li liTo support the team with any of their needs on an ad-hoc basis. /li /ul h3Measures of Success /h3 ul liPositive feedback from member surveys. /li liMystery guest /li liPunctuality. /li liFeedback from management team. /li liWeekly and monthly knowledge tests. /li /ul h3Requirements /h3 pA successful Runner for Soho House will ideally have up to experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success. /p ul liPassion for Food, drinkand hospitality /li liStrong attention to details /li liOrganised and reliable /li liAbility to handle feedback to achieve member satisfaction /li liAbility to multitask and work in a fast-paced environment /li liAbility to understand and follow written and verbal instructions /li /ul h3Physical Requirements /h3 ul liMust be able to seize, grasp, turn and hold objects by hand /li liAble to work on your feet for at least 8 hours /li liOccasionally kneel, bend, crouch and climb as required /li liStaff Canteen /li liMonthly Staff Screenings Staff Gym Classes /li li50% Discount on Cowshed Spa /li li50% FB Discount /li li50% Discount Public Restaurants /li liBirthday Gift: 1 day OFF+Voucher /li liHouse Hero and Introduce a Star Program /li liCorporate Benefits (access discounts platform) /li /ul /p #J-18808-Ljbffr