Onsite Support Services Engineer

ppWork Model: Fully Onsite /ppContract: 12 Months /ppWorking Hours: 40 hours/week /ph3Position Overview /h3pWe are looking for an experienced Onsite Support Services Engineer to provide hands‑on IT support to end users at the Carrier site in Legnago, Italy. The ideal candidate will have 3–5 years of IT support experience, with strong expertise in Service Desk, End User Services, Field Services, and Onsite IT Support. /ppThe role requires excellent communication skills in English and native‑level Italian, along with a strong customer-service mindset and the ability to troubleshoot hardware, software, and workplace technology issues in an onsite environment. /ph3Key Responsibilities /h3ulliProvide onsite IT support to end users across the Carrier facility. /liliTroubleshoot and resolve hardware, software, network, and peripheral‑related issues. /liliDeliver Service Desk and End User Computing support. /liliPerform desktop/laptop installation, configuration, maintenance, and troubleshooting. /liliSupport printers, monitors, mobile devices, peripherals, and other IT equipment. /liliHandle field service requests and provide hands‑on technical assistance. /liliLog, update, track, and resolve incidents and service requests through the ITSM system. /liliEscalate complex issues to relevant technical teams when required. /liliSupport user onboarding, device provisioning, and IT equipment replacement. /liliMaintain accurate documentation of incidents, assets, and troubleshooting activities. /liliFollow IT support processes, security policies, and service‑level requirements. /liliProvide professional and timely support to users in both office and shopfloor environments. /li /ulh3Mandatory Skills Experience /h3ulli3–5 years of overall IT experience. /liliMinimum 3 years of relevant experience in: /liliService Desk Support /liliEnd User Services /liliField Services /liliOnsite IT Support /liliStrong troubleshooting and problem‑solving skills. /liliExperience supporting Windows‑based desktop/laptop environments. /liliGood understanding of IT hardware, peripherals, and workplace technologies. /liliStrong customer-facing and communication skills. /liliNative Italian and strong English communication skills. xlwpduy /liliAbility to work independently in a fully onsite environment. /li /ul /p #J-18808-Ljbffr