IT Manager

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Rome will offer a rare urban retreat set across ten 19th-century villas, surrounded by lush gardens yet only moments from the city’s iconic landmarks. The hotel will feature 108 elegantly designed rooms and suites, many with private terraces or gardens, crafted by renowned designers Gilles & Boissier. With six distinctive restaurants and bars, including a rooftop Mandarin Bar with sweeping city views, the property will blend tranquil residential charm with contemporary Roman sophistication.

About The Job

The IT Manager is responsible for overseeing all technology operations across the hotel, ensuring the reliability, security and efficiency of systems that support both the guest experience and day-to-day operations. Reporting to the IT Director , this role is responsible for maintaining Mandarin Oriental technology standards, supporting hotel colleagues, safeguarding information assets and delivering seamless technology-enabled experiences for guests throughout the property.

As IT Manager , you will be responsible for the following duties

• Support the pre-opening phase of Mandarin Oriental, Rome, ensuring the full deployment and readiness of all IT systems prior to opening.
• Oversee daily IT operations, providing first-line support to colleagues and second-line support to guests, ensuring seamless and timely resolution of technical issues.
• Coordinate the installation, configuration and testing of all hotel IT infrastructure, including servers, endpoints, network devices and guest-facing technologies.
• Ensure all systems are fully operational in line with opening timelines, brand standards and guest experience expectations.
• Ensure full alignment with Mandarin Oriental corporate IT standards, policies and procedures, working closely with regional and corporate IT teams.
• Support the standardisation of systems, cybersecurity protocols and operational processes in line with Mandarin Oriental Hotel Group requirements.
• Act as the key on-property IT contact for corporate teams, vendors and ownership representatives.
• Ensure IT readiness and operational resilience across all hotel functions, proactively identifying risks and implementing mitigation plans.
• Support onboarding and technology training for new colleagues, ensuring users are equipped to maximise system capabilities.
• Guarantee minimal downtime and business continuity during periods of high occupancy and operational demand.
• Maintain a visible and service-focused presence across the hotel, building strong relationships with operational teams and stakeholders.
• Oversee IT projects, upgrades and system implementations, ensuring minimal disruption to hotel operations.
• Manage change requests following corporate protocols, including testing, documentation, approvals and rollback procedures.
• Participate in pre-opening project planning, including budgeting, timelines and resource allocation.
• Identify opportunities for innovation, operational efficiency and enhanced guest experiences through technology.
• Ensure full compliance with Mandarin Oriental IT security standards, as well as local regulatory requirements, including GDPR and PCI DSS where applicable.
• Monitor system security, manage endpoint protection solutions and ensure timely patching and updates.
• Collaborate with corporate IT security teams on incident management, audits and remediation plans.
• Deliver IT security awareness training to colleagues and ensure adherence to internal policies.
• Support disaster recovery, backup management and business continuity planning to safeguard hotel operations.

As IT Manager, We Expect From You

• Proven IT management experience within luxury hospitality, hotels or service-driven environments.
• Proven experience managing hotel technology infrastructure, systems and support operations.
• Strong technical knowledge of networking, servers, cloud solutions, cybersecurity, telecommunications and hospitality technology platforms.
• Experience supporting hotel systems such as PMS, POS, revenue management, interfaces, access control, payment systems and guest technology solutions.
• Demonstrated success in delivering technology projects, system implementations and operational improvements.
• Strong analytical, planning and organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong command of written and spoken English and Italian.
• A genuine passion for technology, hospitality and creating seamless experiences for both guests and colleagues.

Our Commitment To You

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.