Program Manager

In this role you will lead a strategic enterprise program for a major client from Milan, steering the end-to-end delivery with a dedicated retained team. You’ll collaborate across consulting, analytics, sales and delivery to ensure on-time, on-budget outcomes. The position mixes on-site client engagement with cross-functional coordination to translate Sprinklr’s platform capabilities into meaningful solutions. This is an opportunity to shape multi-geo, complex implementations for high-impact public-sector engagements.

• comprehensive benefits package
• voluntary healthcare coverage
• paid time off
• mentoring program
• career growth opportunities
• regional benefits depending on location

• Own and manage a strategic enterprise program for a public-sector client, coordinating the retained team and controlling scope, change control, risks, issues and mitigations
• Coordinate with consulting teams, leaders and internal/ regional stakeholders to drive delivery
• Ensure programs and projects run on schedule and within budget
• Develop strong relationships with clients and senior internal stakeholders
• Build and maintain durable client relationships and internal stakeholder alignment
• Develop knowledge of Sprinklr platform components to create realistic project plans and high-level solutions
• Ensure accurate reporting and forecasting to external and internal stakeholders
• Manage risks, issues and change requests effectively
• Manage client service expectations and drive measurable outcomes for the client
• Set team tone to emphasize quality and excellence in delivery
• Provide weekly status and burn reports to stakeholders
• Maintain awareness of industry trends shaping client solutions
• Experience integrating enterprise SaaS programs for government/public-sector or highly regulated clients
• Work from client premises three days per week and engage senior stakeholders on-site
• Lead large-scale, multi-organizational projects and drive team accountability
• Identify and resolve issues, allocate resources, and run team meetings
• Lead project/enterprise risk management and business analysis activities
• Demonstrate influencing, negotiation, and mentoring skills
• Motivate teams without direct reporting lines
• Possess strong knowledge of SDLC, web technologies, and web development processes
• Exhibit strong verbal/written communication and fluency in English and Italian

• Experience managing enterprise SaaS programs for government, public-sector, or highly regulated clients
• Ability to operate from customer premises three days per week and engage with senior stakeholders
• Extensive client management experience with business owners and executives
• Experience delivering IT/SaaS/ Social/ Software projects
• Experience working with multi-geo, multicultural delivery teams
• Strong Italian and English language skills
• Experience leading large-scale, multi-organizational initiatives
• Ability to develop detailed work plans, allocate resources, and run team meetings
• Leadership in managing project and enterprise risks and business analysis
• Strong influencing and negotiation skills
• Mentoring, supervisory and team-building capabilities
• SDLC knowledge, web technologies, and web development processes
• Knowledge of Agile project management is a plus
• Project Management certifications (Prince2, PMP, SCRUM, etc.)
• Visa/work authorization: current and unrestricted in Italy

• strong stakeholder management
• influencing and negotiation
• leadership without direct reporting lines
• enterprise SaaS program management
• IT/SaaS/Software project delivery
• risk and issue management