Sales Assistant

Onitsuka Tiger is excited to announce the opening of its new flagship boutique in Milan Piazza Liberty , and we are currently looking for passionate and service-driven Sales Assistants (Client Advisors) to join this exciting new chapter.

THE HISTORY AND VISION OF ONITSUKA TIGER

Founded in 1949, Onitsuka Tiger began as a pioneering sports footwear brand. Through decades of innovation, craftsmanship, and creative evolution, the brand reinvented itself in 2002 as a fashion-led label distinguished by its sophisticated urban aesthetic.

Today, Onitsuka Tiger continues its transformation into a premium fashion house, where luxury is defined not by price, but by heritage, artisanal quality, meticulous detailing, and an elevated client experience.

Join us as we shape the next chapter of our story.

DUTIES AND RESPONSIBILITIES

As a Sales assistant, you will embody the Onitsuka Tiger premium experience by delivering world-class service, nurturing long-term relationships, and representing our heritage with elegance and expertise. You will contribute to the store’s operational excellence while reflecting the highest standards of luxury retail.

CLIENT EXPERIENCE & SALES EXCELLENCE

• Welcome each guest with warmth, presence, and professionalism, offering a tailored and memorable luxury experience.
• Demonstrate expert knowledge of the brand’s history, craftsmanship, materials, and aesthetic codes.
• Provide personalised styling advice, sharing insights on fashion trends and full looks (footwear & apparel).
• Build meaningful client relationships through authentic clienteling and follow-up communication.
• Understand and anticipate client needs, offering add-ons, alternatives, and curated product selections.
• Confidently manage client concerns, inquiries, and objections, ensuring a seamless and elevated service journey.

MERCHANDISING & STORE PRESENTATION

• Ensure impeccable visual merchandising, maintaining premium standards aligned with brand guidelines.
• Guarantee perfect stock availability on the shopfloor through proactive replenishment.
• Support weekly floor moves and seasonal visual changes, ensuring the boutique consistently reflects the brand universe.

STOCKROOM & OPERATIONAL EXCELLENCE

• Execute all stockroom tasks with precision: deliveries, unpacking, labelling, stock organisation, and inventory management.
• Maintain a clean, efficient, luxury-standard back-of-house environment.
• Process transactions with accuracy and professionalism, following all cash desk procedures, opening/closing protocols, and POS operations.
• Ensure full compliance with company operational processes and audit requirements.

DAILY STORE TASKS & PREMIUM BOUTIQUE UPKEEP

• Maintain boutique cleanliness, ambiance, and overall environment throughout the day (clean surfaces, fitting rooms, display checks).
• Guarantee product care and presentation (steaming apparel, cleaning footwear, checking defects).
• Assist in boutique maintenance reporting (lighting, fixtures, visual elements).
• Contribute actively to store morning briefs, daily task assignments, and end-of-day wrap-ups.

TEAMWORK, COMMUNICATION & BRAND AMBASSADORSHIP

• Foster a positive and collaborative team environment, with open and respectful communication.
• Support and mentor new team members during onboarding.
• Embody Onitsuka Tiger’s values, promoting diversity, inclusion, and cultural respect at all times.
• Uphold grooming and uniform standards that reflect the premium nature of the brand.

COMPLIANCE & SAFETY

• Respect all Health & Safety policies and procedures.
• Report incidents, hazards, or operational issues promptly.
• Follow company guidelines regarding loss prevention and boutique security.

REQUIRED SKILLS AND QUALIFICATIONS

• Strong team spirit with a luxury customer mindset.
• Deep passion for fashion, craftsmanship, and contemporary style.
• Excellent interpersonal and communication skills.
• Ability to thrive in a fast-paced luxury retail environment and multitask efficiently.
• Solid understanding of POS systems and retail operations.
• Strong numeracy and organisational skills.
• Sales-driven approach, with persuasive and advisory abilities.
• Excellent stamina and comfort with physically active tasks.
• Fluency in English; additional languages appreciated.
• High adaptability to various client profiles and evolving situations.

ONITSUKA TIGER OFFERS YOU

A premium working environment focused on your development and well-being:

• Career development pathways within a growing premium fashion brand.
• Tailored on-the-job training programs to enhance your retail and product expertise.
• Free access to Calm (sleep, mindfulness, meditation).
• Free Runkeeper Go™ premium subscription for fitness and wellness.
• Access to OpenUp, a platform offering psychological support, meditation, and well-being classes.
• 50% employee discount on Onitsuka Tiger & ASICS collections.

JOIN US

Become part of a brand where tradition meets innovation, where craftsmanship meets contemporary design, and where your passion can truly shine.

Apply now and elevate your career in luxury retail with Onitsuka Tiger.