Global Cybersecurity Operations Manager

ph3Who we are /h3 pAmplifon is an Italian multinational company and the global leader in hearing care solutions and services. More than 20,000 professionals every day, in a network of 9,500 points of sale across 24 countries, give back the joy of hearing, feeling and living to thousands of people across the world. /p pWe believe people are the most important component of our success, and that it is only through strong investment in talent, continuous development, support and recognition that our people can exceed every limit and build a fulfilling career. Aligned to our Winning Workplace, we offer a hybrid working policy allowing employees to work 9 days/month remotely. /p h3Role Purpose /h3 pAmplifon is looking for a bGlobal Security Operations Manager /b to lead the day-to-day execution of the Group's Security Operations, ensuring effective monitoring, detection, response and continuous improvement of cybersecurity capabilities across a multinational environment. /p pReporting to the bGroup Chief Information Security Officer (CISO) /b, the Global Security Operations Manager is responsible for coordinating internal cybersecurity specialists and managed security partners (SOC/MDR, NDR, endpoint protection, incident response providers and specialist vendors), ensuring efficient and resilient security operations on a global scale. /p pThe role combines operational leadership with strong technical expertise, driving continuous improvement across security monitoring, incident response, vulnerability management and security platform operations while operating within the Group's governance and compliance framework. /p h3Key Responsibilities /h3 h3Security Operations /h3 ul liManage the daily execution of the Group Security Operations across endpoint, network, identity and cloud environments. /li liCoordinate the Security Operations Center (SOC) and Managed Detection Response (MDR) services, ensuring service quality and adherence to agreed SLAs. /li liImprove detection capabilities by developing and maintaining SIEM use cases, playbooks and security automation initiatives. /li liMonitor operational performance and identify opportunities for continuous improvement. /li /ul h3Incident Response Cyber Resilience /h3 ul liCoordinate the end-to-end incident response process, including preparation, detection, containment, eradication, recovery and post-incident reviews. /li liManage major security incidents in collaboration with internal stakeholders and external incident response partners. /li liDrive remediation activities and support initiatives aimed at strengthening cyber resilience and operational readiness. /li /ul h3Vulnerability Threat Management /h3 ul liManage the vulnerability management lifecycle, including identification, prioritization, remediation tracking and validation. /li liSupport threat intelligence activities and exposure management initiatives to prioritize security risks. /li liCoordinate penetration testing and security assessment activities with infrastructure and application teams. /li /ul h3Security Engineering Platform Operations /h3 ul liOversee the operational management and continuous improvement of the Group's security technologies, including SIEM, SOAR, EDR/XDR, NDR, email security, firewalls, MFA and privileged access management. /li liCollaborate with infrastructure and cloud teams to implement secure configurations and security-by-design principles. /li /ul h3Vendor Team Coordination /h3 ul liCoordinate a team of security specialists, supporting their development and ensuring effective collaboration across countries. /li liManage relationships with managed security service providers and specialist vendors, monitoring service performance, escalations and operational deliverables. /li /ul h3Reporting Planning /h3 ul liMonitor operational KPIs, SLAs and security metrics, providing regular reporting to the Group CISO. /li liSupport budget planning, capacity planning and continuous improvement initiatives within the Security Operations function. /li /ul h3Governance, Risk Compliance /h3 ul liEnsure Security Operations activities comply with the Group Information Security Management System (ISMS), ISO/IEC 27001, NIS2 and applicable regulations. /li liSupport internal and external audits and contribute to maintaining compliance with security policies and standards. /li /ul h3Candidate Profile /h3 h3Experience /h3 ul li6–8 years of experience in cybersecurity, including significant experience in Security Operations, SOC or Incident Response environments. /li liPrevious experience managing security operations teams or coordinating technical cybersecurity professionals. /li liExperience working with Managed Security Service Providers (MSSPs) and external security vendors. /li liExperience handling cybersecurity incidents and coordinating response activities. /li liExposure to multinational and complex enterprise environments is preferred. /li /ul h3Technical Skills /h3 ul liStrong knowledge of Security Operations technologies, including SIEM/SOAR, EDR/XDR, vulnerability management, threat intelligence and incident response. /li liGood understanding of enterprise infrastructure, networking, cloud platforms (Azure, AWS and/or GCP) and identity security. /li liFamiliarity with security frameworks and standards including ISO/IEC 27001, NIS2, GDPR and NIST. /li /ul h3Leadership Soft Skills /h3 ul liStrong communication and stakeholder management skills. /li liAbility to prioritize activities and manage multiple initiatives in a fast-paced environment. /li liAnalytical mindset with a continuous improvement approach. /li liCollaborative leadership style and ability to work across international teams. /li /ul h3Education Certifications /h3 ul liDegree in Computer Science, Engineering, Cybersecurity or equivalent experience. /li liProfessional certifications such as CISSP, CISM, GCIH or similar are considered a plus. /li liFluency in English is mandatory; Italian is a plus. /li /ul h3What We Offer /h3 ul liThe opportunity to contribute to the security operations of a leading global company operating across 24 countries. /li liClose collaboration with the Group CISO and international technology teams. /li /ul h3Location /h3 pHQ Milan, Italy (Hybrid - allowing employees to work 6 days per month remotely) /p h3Compensation Benefits /h3 pbApplicable Collective Agreement /b: CCNL Commercio (Terziario, Distribuzione e Servizi) /p pbContractual Level /b: Quadro /p pbContract Type /b: Permanent – Full Time /p pThe reference bGross Annual Salary /b is approximately in the range of EUR 70,000 – 92,000. The actual compensation will be commensurate with the candidate’s experience and specific skills and knowledge and also to the educational background. /p pThe position is also eligible for an annual incentive scheme based on Company and individual performance KPIs, with a payout whose target is equal to 15% of the annual gross salary, in line with Company policies. /p h3Benefits /h3 ul lib€1,700 Annual Welfare plan /b for your personal well-being on a wide range of services /li libHealth Insurance: QUAS /b healthcare coverage and an additional company integrative insurance + Accident Insurance /li libSupplementary pension scheme: /b option to enrol in the Fondo Fon.Te with employer contributions /li libOffice Perks: /b On-site bcanteen /b and free bcompany parking /b /li libBeWellProgram: /b Free access to learning platforms and training programs. We invest in your growth through ongoing learning opportunities, while also offering special corporate discounts, dedicated services for you and your loved ones, and initiatives focused on your wellbeing and physical health /li /ul h3Equal Opportunities Statement /h3 pAmplifon is an equal opportunity employer committed to providing a diverse and equitable workforce environment. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. We encourage applications from all genders, corners of the world and individual backgrounds. /p /p #J-18808-Ljbffr