Social Media Advisor - Italian Market Lisbon with Relocation & Accommodation

About the Position

We are looking for Italian-speaking professionals with strong communication skills to join our Social Media Customer Support team. In this role, you will assist customers through social media and digital channels, providing efficient solutions while ensuring an excellent customer experience. The training program in Lisbon starts in August or September depending on your availability to start.

Please note: You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory.

Key Responsibilities

• Respond to customer questions via social media and online communication channels.
• Provide accurate information and resolve customer issues efficiently.
• Manage complaints and escalate complex cases when required.
• Communicate professionally, empathetically, and in line with quality standards.
• Follow company policies while achieving individual performance goals.

Requirements

• Fluent Italian (spoken and written).
• English level B1/B2 or higher.
• Typing speed of at least 20 words per minute.
• Strong communication and problem-solving abilities.
• Customer-focused attitude with the ability to work in a dynamic environment.
• Basic computer skills and familiarity with social media platforms.

Employment Details

• 12-month renewable contract.
• 40-hour workweek with rotating shifts (8 hours per day).
• Flight ticket reimbursement according to company policy.
• Private health insurance.
• Free Portuguese language classes.

Salary & Benefits

Without Accommodation

• Base Salary: €1,366.17 gross/month
• Performance Bonus available (details to be provided directly by the company)

With Accommodation

• Base Salary: €1,040.68 gross/month
• Performance Bonus available (details to be provided directly by the company)

What We Offer

• A multicultural and international workplace.
• Full training and onboarding.
• Career growth opportunities.
• Relocation assistance and support settling in.
• Stable employment with the possibility of contract renewal.

This is more than just a job—it's the opportunity to build an international career with a leading global company. If you're fluent in Italian and ready to grow professionally while working in a multicultural environment with excellent benefits, ongoing training, and real advancement opportunities, apply today and take the first step toward your future!