Coach & Consultant

ph3Company Description /h3 pMSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. /p h3Job Description /h3 pbAre you an automotive fan? Are you an experienced coach in the automotive field? MSX has the job for you! /b /p pbMSX is looking for a proactive and enthusiastic Automotive Coach Consultant to join our team. /b /p pThe role is focused on monitoring, supporting, and coaching the use of a new tool, providing both operational and advisory support to the Sales area and related departments. The position requires a solid understanding of Customer Journey principles and Sales and Service Processes, with the objective of improving Customer Experience (CE) performance across the network. /p h3Key Responsibilities /h3 ul liPrepare standard and ad-hoc reports and analyses related to Customer Experience (CE) metrics /li liDraft and manage official communications to the sales and service network /li liCreate and deliver PowerPoint presentations on CE-related topics /li liSupport the CE department in the analysis and design of incentive schemes /li liDesign, manage, and deliver virtual coaching sessions (webinars) on CE topics /li liProvide hands‑on support to the Sales and Service network for the implementation of new projects and tools /li liDevelop and deliver training modules for internal field staff and the Sales Service network on CE topics /li liDeliver classroom-based behavioral training on soft skills /li liConduct potential analysis and gap analysis /li /ul h3Qualifications /h3 ul liAdvanced knowledge of the automotive industry /li liStrong analytical skills to evaluate qualitative sales and service KPIs and translate insights into action plans for continuous improvement /li liProven experience with Dealer Management Systems (DMS) used in the automotive sector /li liExcellent knowledge of Microsoft Office, Visual Analytics tools, and database querying /li liAbility to analyze complex datasets and define effective solutions /li /ul pbSoft Skills /b /p ul liAbility to work independently, in groups, and within cross‑functional teams /li liStrong mindset for sharing insights, reports, and results /li liExcellent presentation and public speaking skills /li liStrong listening skills and ability to provide structured, constructive feedback /li /ul pbQualifications /b /p ul liUniversity degree /li liGood command of the English and Italian language /li /ul h3Professional Experience /h3 ul liMinimum 2 years of experience in data analysis and reporting roles /li /ul h3Additional Requirements /h3 ul liAvailability to travel across the entire national territory /li /ul h3Additional Information /h3 pMSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. /p h3Compensation /h3 ul liEUR 34,000 - EUR 36,000 - yearly /li /ul /p #J-18808-Ljbffr