Customer service specialist - french speaker

hlpy, born in 2020, is a roadside assistance company founded by visionaries who saw a gap in the market and redefined the industry with a cutting‑edge digital solution. What started as a bold idea in Italy quickly expanded to France and Spain, and as of September 2024, we are proud to announce our entry into Germany! This marks another milestone in our journey to becoming the go‑to solution for modern roadside assistance across Europe—and beyond. As we continue to scale globally, our ambition and market demand propel us toward becoming a major force in the sector. That’s why we’re on the lookout for a highly motivated customer service professional to join our dynamic team, optimize our processes, and help us set new industry standards for excellence. Responsibilities Be part of an operational contact structure for managing clients in case of difficulties, such as vehicle breakdowns. Oversee the digital support process, intervening where necessary. Ensure the success of support via chat or voice channels and/or by connecting directly with our network of suppliers. Requirements Total availability for shifts 24h 7/7. Based in Italy. C1/C2 in French (both written and spoken). Previous experience in operations and/or customer service will be a plus. Team spirit. Previous experience with CRM systems (e.g., Salesforce, Hub Spot or similar). Fixed‑term role for 6 months with possibility to confirm in the role. Occasional night and weekend shifts. #J-18808-Ljbffr