Train Operation Support Engineer

ppWe create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than b84 000 /b people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact. /p h3Job Title /h3 pTrain Operation Support Engineer /p h3Purpose of the Job /h3 ul liProvide real-time technical support to train drivers and operations teams in case of faults during service /li liCoordinate with Alstom control room to monitor train systems remotely and respond promptly to operational anomalies /li liCoordinate with traffic control and fleet management to manage train availability and service recovery /li liProvide clear and accurate instructions or guidance based on established protocols and procedures /li liTroubleshoot and diagnose issues related to railway equipment providing timely solutions and support to the off-site technical interventions /li liPrepare detailed reports and documentation of off-site maintenance activities, including findings and recommendations /li liAnalyze incidents and support post-event investigations to determine technical causes /li liCollaborate with maintenance teams and contractors to support repairs and maintenance work /li liParticipate in root cause analysis and contribute to continuous imp rovement initiatives /li liConduct field inspections special checks and assessments of rolling stock /li liReview fleet failures, downtime reports and equipment histories to uncover reoccurring operation problems. As appropriate he will utilize continuous improvement tools to identify root cause and work to implement a solution helping the Reliability Growth team. /li /ul h3Responsibilities /h3 ul liParticipates in critical task-force dedicated to troubleshooting when needed /li liDefines standard rules to analyse train diagnostic data /li liDefines standard sheet for troubleshooting during operational outage /li liDesign diagnostic algorithms in collaboration with engineering team /li liSupports data analysts /li /ul h3Organisational Reporting /h3 ul liHierarchical Reporting: Fleet support center manager /li /ul h3Network Links: Internal /h3 ul liFleet managers /li liDepot managers /li liProject engineering managers/Train system engineers /li liControl room system engineers and data analyst /li liMaintenance Team leaders /li /ul h3Educational Requirements /h3 ul liTechnical Diploma or Degree in Engineering (preferably, Mechanical, or Electrical Engineering) or proven experience in railway maintenance and operation /li /ul h3Technical Knowledge / Experience /h3 ul liExperience in Train Monitoring System development or validation or commissioning /li liExperience at system level in Railway industries or big industrial plant (Power, naval...) /li liGood knowledge of business analytics tool such as Tableau, powerBI... /li /ul h3Behavioural Skills / Competencies /h3 ul liStrong analytical skills, with attention to detail /li liExcellent problem-solving abilities and capacity to work under pressure /li liExperience in customer service or technical support, preferably in a transportation or railway environment. /li liExcellent communication and interpersonal skills to work effectively with various stakeholders /li liFamiliarity with industry standards and safety regulations in railway operations /li liData driven (makes objective decisions based on data/ facts and speaks with data) /li /ul h3Job Location / Mobility Requirements /h3 ul liThe job will be based in Milano Fiorenza Depot organized on a 7-day weekly shift basis and is responsible for providing on-call support through a rotating shift pattern. /li /ul pCCNL Metalmeccanico /p pRange RAL: b35.500€ - 47.300€ /b /p pAn agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals. /p /p #J-18808-Ljbffr