Customer Resolution Agent - Global Business Services (GBS)

ph3Descripción De Puesto /h3pAbout the Role /ppbAntes de postularse para un puesto, seleccione su preferencia de idioma de las opciones disponibles en la parte superior derecha de esta página. /b Explore su próxima oportunidad en una compañía perteneciente a la lista de Fortune Global 500. Visualice posibilidades innovadoras, disfrute de nuestra enriquecedora cultura y trabaje con equipos talentosos que lo ayudarán a ser mejor cada día. Sabemos lo que se necesita para llevar a UPS al mañana: personas con una extraordinaria combinación de habilidad y pasión. Si tiene las cualidades y el ímpetu para liderear equipos, hay posiciones listas para cultivar sus habilidades y llevarlo al siguiente nivel. /ppAs a bCustomer Resolution Agent /b, you will be responsible for delivering excellent support to internal and external customers across Italy and international markets. You will manage inquiries, complaints, and service-related requests, taking ownership of each case and coordinating with relevant stakeholders to ensure timely and effective resolution. In this role, you will contribute to delivering a positive customer experience while supporting operational excellence and continuous improvement initiatives within the Customer Resolution Group (CRG). /ph3Key Responsibilities /h3ulliManage customer inquiries, complaints, and service requests through various communication channels. /liliTake ownership of customer cases from receipt through resolution, ensuring timely follow-up and communication. /liliCollaborate with internal departments and external stakeholders to identify and implement effective solutions. /liliMaintain accurate records and case documentation in company systems. /liliPerform administrative and operational support activities, including data management, reporting, and auditing tasks. /liliSupport additional projects and business activities as required. /li /ulh3Requirements /h3ulliPrevious experience in Customer Service, Shared Services, Customer Support, or a similar customer-facing role. /liliStrong problem-solving and organizational skills. /liliCustomer-focused mindset with a proactive approach. /liliExcellent communication and interpersonal skills. /liliAbility to manage multiple priorities in a fast-paced environment. /liliGood knowledge of Microsoft Office applications. /liliExcellent Italian and English, both written and spoken. /li /ulh3What We Offer /h3ulliPermanent employment contract (Contratto a Tempo Indeterminato). /liliFull-time position, Monday to Friday, from 9:30 AM to 6:30 PM. /liliA dynamic and international work environment. /liliOpportunities for professional growth and development. /liliExposure to cross-functional teams and global stakeholders. /liliA collaborative, inclusive, and customer-focused culture. /liliHybrid working opportunities, where applicable. /li /ulh3Location /h3pVimodrone (MI) /ph3Tipo De Empleado /h3pPermanente /ppUPS se compromete a proporcionar un lugar de trabajo libre de discriminación, acoso y represalias. /p /p #J-18808-Ljbffr