Reservation Manager

Reservations Manager Department: Revenue & Reservations Employment Type: Full Time Location: Italy - Venice Description The incumbent of this position is responsible for the efficient functioning of the Reservations department Key Responsibilities

Ensuring that all incoming enquiries are handled within a maximum of 24 hours Working with the revenue director to update the PMS codes and setup when necessary Assisting the sales and events managers in effectively dealing with all commission and accounts queries Ensuring all necessary billing instructions are applied to reservations Making sure that the team is fully informed of all rates, including negotiated and promotional rates, and that any new promotions and packages are communicated effectively to all relevant departments Ensuring that the team answers all incoming telephone enquiries in a timely and professional manner Identifying and assisting with the training needs of team members Liaising with the Sales team to resolve any issues, and handle site inspections and office visits information in the PMS Ensuring that all VIP and special requests information is efficiently saved in the PMS

Skills, Knowledge and Expertise

Deep knowledge of Opera PMS At least 2 years of previous experience in the hospitality business (luxury field is preferred) Excellent proficiency in Italian and English language, both written and spoken.

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