Italian speaking Customer Support Agent Portogallo

ph3Overview /h3pItalian speaking Customer Support Agent Portogallo – Rome, Metropolitan City of Rome Capital, Italy /ppJob Openings Italian speaking Customer Support Agent Portogallo /ph3About the job /h3pJob Title: Italian Speaking Customer Support Representative /ppCompany Overview: /ppCBtalents is a leading provider of customer support solutions for businesses in Portugal. We specialize in providing multilingual support services to help companies effectively communicate with their customers across different regions and languages. Our team is made up of dedicated professionals who are committed to delivering exceptional customer service and building strong relationships with our clients. /ppJob Description: /ppWe are currently seeking a highly motivated and enthusiastic Italian Speaking Customer Support Representative to join our team in Portugal. In this role, you will be responsible for providing excellent customer service to our Italian-speaking clients. Your main objective will be to assist customers with their inquiries and resolve any issues they may have in a timely and professional manner. /ph3Responsibilities /h3ulliAct as the first point of contact for Italian-speaking customers, addressing their inquiries and concerns via phone, email, and chat /liliProvide accurate and efficient support, ensuring customer satisfaction and retention /liliTroubleshoot technical issues and provide solutions or escalate to the appropriate team when necessary /liliKeep detailed and accurate records of customer interactions and transactions /liliCollaborate with other team members to continuously improve processes and procedures /liliStay up-to-date with product and service knowledge to effectively assist customers /liliIdentify and report any trends or recurring issues to the management team /li /ulh3Requirements /h3ulliFluent in Italian (written and spoken) /liliExcellent communication skills in English (written and spoken) /liliPrevious experience in a customer service or support role /liliAbility to multitask and work well under pressure /liliStrong problem-solving skills and attention to detail /liliProactive and customer-oriented mindset /liliAvailability to work full-time, including weekends and holidays if needed /li /ulh3Why Work with Us /h3ulliCompetitive salary and benefits package /liliOpportunities for growth and career development /liliDynamic and multicultural work environment /liliTraining and support to enhance your skills and knowledge /liliRegular team-building activities and events /li /ul /p #J-18808-Ljbffr